Key Account Manager - Jeweler Solutions

About the role

This role serves as the primary relationship liaison between Jewelers Mutual and our large‑scale jeweler partners. The Key Account Manager is responsible for developing personalized approaches to drive results across the entire portfolio of jeweler offerings—including insurance referral programs, care plans, asset protection, shipping solutions, and other programs. Critical functions include onboarding new partners efficiently while complying with contractual agreements, cultivating strong relationships to drive new‑business growth, and training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. The position works closely with P&L leadership, Business Development, and Operations to steer product and program direction.

Responsibilities

• Serve as the jeweler’s support resource by guiding them to success in their program(s) and resolving any questions or concerns.
• Execute onboarding, including program setup and training of new partners on systems, processes, and sales techniques.
• Administer and deliver business reviews with partners on a defined cadence.
• Facilitate a smooth transition from business development and/or agency to the onboarding phase in partnership with the applicable party.
• Identify and execute additional opportunities for training, engagement, and growth based on each partner’s unique needs using JM’s account‑management practices.
• Lead, troubleshoot, and resolve partner issues with a sense of urgency.
• Utilize Salesforce, as directed, to build strong, accountable engagement tracking.
• Provide feedback to appropriate business areas for future product enhancements to improve efficiencies and the jeweler and customer experience.
• Maintain timely partner checkpoints to ensure ongoing compliance with brand standards, regulatory requirements, and partner contracts for assigned key accounts.
• Coordinate marketing materials and technical requirements cross‑functionally and externally with engaged vendors.
• Support training and onboarding of new account managers in coordination with their leader.
• Assist the sales team with appropriate SME product support to ensure a smooth transition from Sales to Account Management functions.
• Potentially travel to trade shows and/or key jewelers (approximately 15% of the time).

Qualifications

• Minimum Qualifications
  • Bachelor’s degree.
  • 4+ years of client or account management experience.
  • Experience with the Microsoft Office Suite.
  • Ability to travel up to 15% of the time.
• Preferred Qualifications
  • Strong communication skills at all levels, including the ability to inform, educate, negotiate, and persuade.
  • Team‑player who is energetic, flexible, collaborative, and proactive.
  • Ability to translate results into presentations that tell a story with appropriate calls‑to‑action.
  • Keen eye for new opportunities to diversify distribution channels at the partner level.
  • Exceptional relationship‑building abilities.
  • Strong ability to measure incremental success toward overarching goals.
  • Comfortable managing healthy conflict effectively.
  • Initiative‑driven without prompting.
  • Ability to effectively manage competing priorities and multiple time‑sensitive projects.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand, walk, use hands to finger, handle, or touch objects or controls, and talk or hear.

Benefits

• Competitive compensation with performance bonuses.
• Generous paid time off.
• Top‑tier retirement program with 401(k) matching and additional company contributions.
• Collaborative culture with talented, passionate peers who value ownership and continuous learning.
• Community & giving initiatives, including 50% charitable gift matching and paid volunteer time.
• Great Place to Work® Certified, recognizing an environment of innovation and growth.