Key Account Manager (Hospital/Pharma Accounts)

About the role

Nestlé Health Science is seeking a Key Account Manager (Hospital/Pharma) to drive sales performance, protocol development, and contracting within key accounts across Eastern Pennsylvania and Northern Delaware. The role will focus on growing business through strategic relationships with hospital systems, clinics, and specialty pharmacies, with a specific emphasis on expanding the GI Pharma platform. Responsibilities include territory business planning, customer engagement, protocol development, and collaboration with internal and external partners to support patient discharge and transition of care processes.

Responsibilities

• Develop and execute account-specific business plans to identify key decision-makers, influencers, and protocols, with a focus on patient discharge and transition of care.
• Drive growth among hospital accounts, GI/Critical Care targets, and new accounts while meeting or exceeding sales and profit objectives.
• Educate healthcare providers on the benefits of novel GI therapies, particularly Vowst, within the assigned territory.
• Develop and assess hospital account protocols, infectious disease and GI healthcare environments, and execute compliant, persuasive account management and selling processes.
• Cultivate and maintain long-term business relationships with key accounts and key opinion leaders in the GI community.
• Convey complex clinical and reimbursement product information to stakeholders in a competitive marketplace using a customer-centric, needs-based selling approach.
• Utilize sales reporting systems for call preparation, activity tracking, and market intelligence gathering.
• Organize and deliver content to healthcare professionals on GI and nutrition topics aligned with account-specific objectives and metrics.
• Conduct promotional programs for professional audiences and attend local, regional, and national meetings as directed.
• Collaborate with internal and external partners to facilitate introductions and connections with hospital personnel.

Requirements

• Bachelor’s degree required; advanced degree in Nursing, Dietetics, MBA, or Pharm.D. highly preferred.
• 6–7+ years of pharmaceutical sales experience with a proven track record selling specialty medical products into hospitals (e.g., medical device, infectious disease, rare disease, or GI).
• Fluency in MS Office (Word, Excel, Outlook, PowerPoint).
• Excellent communication (oral and written), presentation, organizational, and stakeholder management skills.
• Ability to work under pressure, meet tight deadlines, and operate with minimal supervision.
• Strategic account planning, business acumen, financial and analytical skills, and experience with value-based selling and negotiation.
• Agility to navigate change management and data-driven decision-making to meet or exceed sales targets.
• Current or prior experience with data systems such as Power BI, Salesforce, Circana, or similar platforms preferred.
• Willingness to travel 50%–70% based on business needs.

Pay

The approximate pay range for this position is $160,000 to $175,000. Final compensation may vary based on knowledge, skills, abilities, and geographic location. Nestlé offers performance-based incentives and a competitive total rewards package, including a 401(k) with company match and comprehensive healthcare benefits.