Key Account Manager, Global OEM

Key Responsibilities

• Own commercial management of assigned core and non-Quad 1 accounts, including customer relationships, account planning, forecasting, issue resolution, quote execution, and revenue and margin performance.
• Apply 80/20 customer segmentation to align service levels, pricing strategies, growth priorities, and escalation paths by customer tier.
• Lead cross-functional NPD, CI, derivative, and customer-specific projects from intake through launch, ensuring milestones, risks, customer commitments, and execution timelines are managed effectively.
• Translate customer needs into actionable requirements and coordinate execution across Product Development, Operations, Quality, Supply Chain, Finance, Customer Service, and Sales teams.
• Support OEM value-creation and demand-generation initiatives by managing customer inputs, launch assumptions, aftermarket opportunities, and commercial execution plans.
• Maintain accurate CRM, pipeline, forecast, quotation, and account data, providing actionable insights and decision support while ensuring forecast accuracy, pipeline hygiene, and documented account plans.
• Partner with Customer Service and Inside Sales to improve responsiveness, proactively resolve customer issues, reduce recurring pain points, and minimize unnecessary escalations.
• Identify account growth opportunities, including adjacent applications, formulation opportunities, aftermarket potential, and opportunities requiring Business Development or senior leadership engagement.
• Ensure timely, accurate quotations aligned with pricing, margin, and strategic objectives, driving quote-to-win conversion and overall account growth.

Required Qualifications

• Bachelor’s degree in business, engineering, marketing, or related field; manufacturing or engineered-product exposure preferred.
• 5-8+ years of experience in account management, commercial operations, project management, sales operations, customer program management, or OEM-facing manufacturing environment.
• Experience coordinating cross-functional teams across sales, operations, customer service, product development, quality, finance, or supply chain.
• Strong analytical capability with experience in forecasting, CRM, dashboards, pricing/quote support, or KPI reporting.

Compensation

Compensation: $110,000 - $125,000 annually, commensurate with experience, plus a performance-based sales bonus.

Travel Requirement

Up to 50% domestic and international travel.