Key Account Manager - Commercial Print

Job Duties and Responsibilities

• Own a defined book of key accounts and drive both retention and expansion across the portfolio.
• Manage all elements of the sales cycle, from discovery to close, across Ricoh’s entire production print offering.
• Conduct recurring Strategic Account Reviews (SARs) with customers to track performance and identify growth areas.
• Uncover net new business opportunities within existing accounts.
• Secure net new customers within assigned territory.
• Actively track opportunities and maintain up-to-date forecasting using RISE (Oracle CRM).
• Maintain awareness of print technology developments and apply insights where applicable in client engagements.

Qualifications (Education, Experience and Certifications)

• Typically Requires:
• Bachelor’s degree preferred or equivalent experience.
• Minimum 8 years in production print sales, preferably across transactional and graphic communications accounts.
• Strong track record of account growth, retention, and solution-based selling.
• Excellent communication and strategic planning skills, including executive engagement.
• Self-sufficient with ability to manage without overlay or pre-sales resources.
• Proficient in RISE (Oracle CRM), Microsoft Office Suite, and sales planning tools.

Knowledge, Skills and Abilities

• Adaptable and flexible work environment, including travel as required to meet customer and partner commitments.
• Work assignments are diversified.
• Interpret, comprehend, and apply complex material, data, and instruction.

Working Conditions, Mental and Physical Demands

• Minimal physical effort required.
• Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects typically less than 10 lbs.