Key Account Manager - Casino Gaming

Ampro ADLINK Technology designs and manufactures embedded computing hardware for industries where failure is not an option—industrial automation, robotics, autonomous vehicles, healthcare, and intelligent transportation. Our products sit at the edge of these systems, processing data and providing real-time control. Founded in 1995 and headquartered in Taiwan, we operate across the US, UK, Singapore, China, Japan, Korea, and Germany with products deployed in more than 40 countries. The San Jose office drives business across the Americas, working closely with technology partners including Intel, NVIDIA, AMD, Qualcomm, and NXP.

About the role

ADLINK Technology is seeking a dynamic Key Account Manager to drive business growth in the Casino Gaming industry. This role focuses on managing and expanding key accounts, identifying new opportunities, and delivering COTS/ODM computing, GPU, and display solutions tailored to gaming applications. The ideal candidate will have strong sales acumen, a customer-centric mindset, and the ability to engage C-level executives across Engineering, Product Management, and Operations. Experience in casino gaming hardware, software, and regulatory environments is highly preferred.

Responsibilities

• Develop and execute customer engagement strategies to maximize ADLINK's value proposition for key customers in the Casino Gaming industry across the Americas, focusing on slot machines, table games, player tracking, digital signage, kiosks, and related gaming technologies.
• Identify and target leading gaming OEMs, system integrators, and technology providers in the Americas, aligning ADLINK’s COTS/ODM domain-focused solutions with their product development and regulatory requirements.
• Build and manage a robust sales pipeline, consistently achieving or exceeding revenue targets by driving new opportunities and expanding existing key accounts.
• Establish strategic partnerships with casino gaming manufacturers and technology providers, ensuring ADLINK’s embedded computing solutions are integrated into their next-generation gaming platforms.
• Develop and execute account plans to strengthen relationships with key customers in the Americas, especially in gaming hardware, software, and operational technologies.
• Align ADLINK’s computing solutions with industry trends such as AI-driven gaming, edge computing, compliance-driven hardware, and immersive digital experiences.
• Serve as the primary business contact for key customers to ensure seamless collaboration and proactive support.
• Negotiate and manage Master Supplier Agreements with strategic gaming accounts.
• Work cross-functionally with Sales Operations, Marketing, and Technical Program Management teams to drive customer success.
• Travel domestically within the Americas, including overnight trips, to visit key gaming customers, attend industry tradeshows (e.g., G2E, NIGA), and participate in major gaming technology events.

Requirements

• Bachelor's degree in Business Administration or a related field, or equivalent training and/or experience working in the high-technology industry with knowledge of essential market strategy planning.
• At least 5+ years of technical background and a solid sales track record within Smart Manufacturing, Logistic Automation (Machine Vision), and Test and Measurement-related fields.
• A successful track record of selling complex hardware solutions to COTS and ODM customers.
• Capacity to manage a mix of strategic and proactive account activities, having demonstrated the ability to uncover, qualify, develop, and close new accounts.
• Professional, detail-oriented, and coachable with polished verbal, written, and presentation skills.
• Excellent communication and negotiation skills.
• Extremely proactive, highly organized, with a proven ability to multi-task in a challenging environment and keep accurate pipeline and forecast updated for management.
• Self-starter, team player, positive attitude, and the ability to perform with high levels of autonomy and self-direction.
• Customer-centric, consultative, and a passion for excellence in sales and service.
• A hunter mentality with a proven track record of prospecting and closing new business at new accounts.
• Highly competitive, able to ramp quickly, and extremely adaptive.
• Accountable and able to manage all aspects of the sales cycle.

Benefits

• Medical, Dental, and Vision Insurance
• Life, AD&D, Short Term Disability, and Long-Term Disability insurance
• 401k retirement plan
• HSA, Health Care FSA, and Dependent Care FSA
• Vacation and Sick Leave
• Paid holidays

Pay

Base Salary Range: $100,000 - $125,000 USD. Individual offers are based on job-related skills, experience, qualifications, work location, and market conditions. This range does not include bonus compensation or benefits, which are outlined during the offer process.

Physical Demands and Work Environment

• Frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear.
• Perform analytical work or reports requiring focus while utilizing a computer.
• Operate general office equipment.
• Physical stamina to stand, reach, bend, lift, grasp, and kneel.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.