Key Account Manager

Duties And Responsibilities

• Drive new account acquisition through cold calling and customer meetings.
• Identify opportunities in the marketplace through consistent customer outreach and the ability to uncover customer issues and provide a WNA solution to meet their needs.
• Devote 80% of sales effort to growing WNA’s Access Systems, Shelving and Fixtures, Material Handling product categories, and Service.
• Build strong business relationships with prospective customers and manage the sales cycle by continually addressing their current, and anticipating future, business needs.
• Prepare and confidently present sales proposals, including pricing and product/service terms, to key decision makers.
• Influence, negotiate and close the sale with the best interest of the company and the customer in mind.
• Collaborate with and engage the operations team and product management to ensure the needs of the customer are attainable.
• Communicate regularly and prepare reports on key performance indicators and communication on sales progress within the sales cycle and achievements.
• Intimately know the customer base and area activity and utilize information and data to capitalize on sales opportunities and recommend sales strategies.
• Diligently update CRM reflecting new opportunities and progress toward closure.
• Resolve any issues as they arise and involve subject matter experts and key decision makers as needed to remove obstacles.
• Provides overall account maintenance and customer service to ensure customer needs are met.
• In collaboration with Sales Ops Manager, indirectly lead the Inside-Sales Team dedicated for the assigned market to meet your targets.
• In collaboration with the Customer Service Manager, indirectly lead the Customer Service Representatives dedicated for the assigned market.
• Promote and represent Wanzl North America positively and professionally within the community and industry to all customers, competitors, and industry associates.
• Execute the Sales market growth strategy.
• Participate and provide meaningful input into the annual budgeting process.

Skills And Experience

• Minimum 4-year BA/BS Degree is desired.
• Retail industry knowledge experience is desired.
• Minimum 3 years’ experience in inside/outside sales role; proven field experience with frequent customer contact.
• Strong interpersonal/communication skills; negotiation and conflict resolution.
• Effectively work independently under minimal supervision.
• Ability to rely on experience and judgment to plan and accomplish tasks and goals.
• Effective planning/organizational skills with a demonstrated ability to multi-task and set priorities.
• Flexible and proactive with ability to manage changing priorities in pressure situations.
• Proficiency in all Microsoft Office products.
• Understanding of CRM and Pipeline Management.
• Adaptive learner, ability to learn an ERP system (navigate, review/extract data, various data input).
• Travel 50% or more as needed.