Key Account Manager

Who We Are

When you join Traffic Tech, you join a team that keeps the global economy moving – literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout the United States, Canada, Mexico, Europe, and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

Key Account Manager Air & Ocean Exports

• Manage day-to-day operations for key customer accounts, including both air and ocean export shipments
• Coordinate bookings, documentation, and execution from pickup through final departure
• Ensure compliance with U.S. export regulations, AES filings, and customer-specific requirements
• Act as the main point of contact for customers, providing timely updates and solutions
• Troubleshoot operational challenges and implement corrective actions quickly
• Work closely with internal teams (warehouse, dispatch, pricing, compliance) to ensure smooth execution
• Maintain accurate and complete shipment data within CargoWise
• Monitor shipment timelines and proactively address delays or service risks
• Support process improvements and help standardize operations for assigned accounts
• Build strong relationships with customers and internal stakeholders

What the Job Entails

This is a full-time, in-office, permanent position from Monday to Friday.

What We Are Looking For

• Minimum 5+ years of experience in freight forwarding operations
• Strong operational experience in U.S. air and ocean exports (required)
• Import experience is a plus
• Hands-on experience with CargoWise (required)
• Strong understanding of export documentation, AES, and regulatory requirements
• Adequate problem-solving and decision-making skills
• Excellent communication skills with both customers and internal teams
• A high level of ownership and accountability