Key Account Manager

About Arvato

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Role Overview

Responsible for managing assigned account in support of business objectives to ensure account's satisfaction with products and services. This responsibility includes various activities requiring consistent directing, planning, scheduling, and tracking of tasks. The Account Manager will have overall responsibility for the account ("account" and "program" are used similarly). Develops and improves account relationship, revenue and profitability.

Responsibilities

• Plans and directs activities of functional areas, fulfillment and customer service ensuring overall team goals, objectives and KPI (Key Performance Indicators) levels are met.
• Assumes overall responsibility for front end (call center), back end (fulfillment and printing) and finance operations toward the client for the account.
• Prepares cost estimates and develops proposals for all changes requested that affect the account. Responsible for implementation of change requests.
• Monitors the activity progress and directs production scheduling to meet client's expectations and deadlines.
• Responsible for staff-related activities (hiring, staffing, interviewing, skill development, disciplinary activities).
• Responsible for continuous cost reduction, process improvement and problem resolution.
• Coordinates special projects and activities with internal departments and outside vendors and ensures the timely completion of these activities.
• Replies to all inquiries regarding the account in a timely manner.
• Reports periodically business performance, status and trends to assigned account.
• Reviews account specific P&L (Profit and Loss) statement.
• Supports other programs and projects by sharing best practices, experiences and know-how.
• Continuous involvement and support with departmental process improvements.

Qualifications

• 3-5 years experience owning client implementations.
• 3-5 years sales experience, including both account growth and new business development.
• 3-5 years experience in account management in a leadership capacity managing teams.
• 2 years experience managing P&L performance, including cost optimization and profit maximization.
• Bachelor's degree preferred.

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.