Key Account Manager

PureCars is the industry leader in automotive marketing, trusted by top dealers across North America. We provide tech-driven solutions, unmatched data capabilities, and direct support to help dealerships attract and convert more customers. A certified digital provider for 20+ OEM programs and compliant with over 40 brands, PureCars serves 65 of the top 100 dealer groups in North America. We partner with leading organizations like Google, Meta, Amazon, Spotify, Disney+, Microsoft, Oracle, and others to offer the widest range of advertising channels to our clients.

About the role

The Key Account Manager serves as the primary point of contact for an assigned portfolio of PureCars and AutoAlert dealership clients. This role focuses on account management, including client retention, account growth, and building strong relationships at both the dealership and enterprise levels. The Key Account Manager maximizes customer success by increasing client knowledge, adoption, and utilization of PureCars and AutoAlert solutions through a consultative, proactive, and customer-focused approach. This position owns the customer relationship throughout the entire lifecycle—from implementation to ongoing partnership and growth.

Responsibilities

• Travel as necessary to maintain an in-person dealership presence.
• Build strong relationships with key dealership stakeholders, including Dealer Principals, General Managers, and other leadership.
• Present ROI, performance insights, and opportunities to maximize utilization of the PureCars and AutoAlert platforms and solutions.
• Schedule recurring business reviews and strategic planning sessions with dealership stakeholders and customer champions.
• Strengthen and maintain long-term relationships with assigned clients.
• Serve as a trusted advisor by consulting and developing strategic recommendations with dealership leadership.
• Regularly review dealership assets, platform settings, user access, and utilization with client leadership.
• Identify opportunities for organic growth and additional product adoption while ensuring customers maximize the value of the PureCars and AutoAlert product portfolio.
• Monitor dealership performance metrics and demonstrate the value of PureCars and AutoAlert through data-driven recommendations and process improvements.
• Increase client knowledge and adoption of PureCars and AutoAlert products and solutions through education and consultation.
• Identify, develop, and cultivate customer advocates for PureCars and AutoAlert.
• Represent the voice of the customer internally by collaborating with Sales, Product, Engineering, Marketing, Operations, Finance, and other cross-functional teams.
• Hold customers accountable for agreed-upon success plans and platform utilization.
• Coordinate and promote customer training to ensure dealerships receive the level of service and support they expect.
• Maintain a strong working knowledge of the PureCars and AutoAlert product suites.
• Complete and submit required reports, documentation, and administrative tasks while following company policies and procedures.
• Meet regularly with leadership to discuss client health, initiatives, opportunities, and progress toward established goals.
• Promote adoption and utilization of customer-facing tools, reporting, and marketing resources available through the PureCars and AutoAlert platforms.
• Guide customers to the appropriate support, training, and customer success resources as needed.
• Perform other duties as assigned.

Requirements

• Minimum of 5 years of automotive industry experience preferred.
• Bachelor’s degree preferred.
• Previous account management, customer success, or customer support experience required.
• Experience with consultative, solution-based, or strategic selling approaches.
• Strong presentation and communication skills with the ability to lead customer meetings, training sessions, and executive business reviews.
• Demonstrated attention to detail and commitment to accurate recordkeeping.
• Excellent written and verbal communication skills with the ability to clearly articulate ideas and recommendations.
• Exceptional customer-facing skills with the ability to build credibility and trust with internal and external stakeholders.
• Strong analytical and problem-solving skills with the ability to evaluate customer needs and develop effective solutions.
• Working knowledge of the automotive retail industry, market trends, and competitive landscape.
• Strong understanding of customer success principles and SaaS technology adoption.
• Demonstrated knowledge of the PureCars and AutoAlert product portfolio is preferred.

Skills

• Collaborative team player with strong problem-solving abilities and an innovative mindset.
• Excellent leadership, organization, prioritization, and interpersonal skills.
• Customer-focused and proactive approach to account management.
• Data-driven decision-making and strategic thinking.