Key Account Manager

Responsibilities

• Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs.
• Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions.
• Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals.
• Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team.
• Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges.
• Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency.
• Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 2+ years of experience in Account Management.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of Payroll, HRIS, or Fintech industries.
• Proficiency with CRM software, project management tools, and AI-powered productivity solutions.
• Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency.
• Client-focused with a passion for outstanding service.
• Strong organizational and time management skills.
• Collaborative team player adaptable to a fast-paced environment.