Key Account Manager

Responsibilities

• Drive revenue growth by executing sales strategies, achieving product penetration goals, and expanding business within assigned accounts.
• Build and manage a strong sales pipeline through prospecting, lead generation, and active participation in industry events.
• Develop and maintain relationships across all levels of customer organizations, using a consultative approach to identify needs and deliver solutions.
• Create and execute account and territory plans, including forecasting, pipeline management, and performance tracking against targets.
• Increase account value by driving product adoption, optimizing pricing, and maximizing profitability through effective negotiation and contract management.
• Collaborate cross-functionally and with customers to implement programs, solve problems, and support long-term account success.
• Maintain accurate sales activity, pipeline, and account data in CRM systems and leverage tools for lead development.
• Monitor industry trends and provide insights to inform sales strategy, product positioning, and organizational improvements.
• Communicate effectively with leadership and stakeholders on sales performance, opportunities, and market dynamics.
• Manage contract compliance, revenue collection, and travel budgets to support overall business objectives.

Requirements

• Bachelor’s degree preferred in any major and/or combination of experience.
• A minimum of 7+ years of experience with demonstrated skills in strategic selling of SAAS, training, certification and e-learning products within the restaurant, retail, training market or related fields.
• Excellent prospecting and sales experience with a continuous learning mindset.
• Previous experience leveraging sales database or Salesforce.
• Demonstrated track record of meeting or exceeding sales goal for consecutive years.
• Excellent presentation skills to key stakeholders from business owners, HR executives, Training and Development Directors, C-suite executives, and other decision makers or influencers.
• Strong familiarity with technology used to deliver e-learning, including use of high-level technical acumen (SSO, API, web services, etc.).
• Ability to understand and sell products effectively for multiple brands.
• Demonstrated capacity to develop and build relationships, effectively and persuasively present and demonstrate products, negotiate, and close, and cultivate partnerships and alliances to drive sales and overall business.
• Ability to work as part of a team and to work independently; a self-initiator, versatile and assumes risk with responsibility.
• Strong organizational, time management, priority-setting and problem-solving skills, plus project management and business planning.
• Exceptional analytical and critical thinking skills.
• Thoughtful interpersonal and diplomacy skills; ability to interact and communicate effectively at all levels of organization.
• Mastery of Microsoft Office programs, such as Word, Excel, PowerPoint, and Outlook. Ability to learn other software programs as needed and enter and maintain accurate data/information.
• Possess strong work ethic and high degree of integrity.
• Highly adaptable; ability to work well under pressure, within fast-paced and fluid environment.
• Capable strategic vision in areas of business, sales, and the hospitality industry, with sound decision making abilities.

Qualifications

• Must bring experience navigating lengthy and complex sales cycles.
• Must have strong command of Salesforce and highly effective time management and organizational skills.
• Must have experience managing multilocation customers and/or large geography.

Skills

• Strategic Selling
• Customer Relationship Management
• Sales Database/CRM Systems
• Product Development
• Account Management
• Industry Trends Analysis
• Contract Management
• Team Collaboration
• Project Management
• Business Planning
• Technical Acumen (SSO, API, web services, etc.)
• Product Presentation
• Negotiation
• Partnership Building

Benefits

We are proud to offer our team members comprehensive benefits, designed to support their financial, professional, and personal well-being. In addition to outstanding healthcare coverage (medical, dental and vision), competitive salaries, generous vacation and leave time, we offer a matching 401(k) plan, a unique collection of corporate discounts and memberships, as well as programs to support career and skills development, including learning and tuition assistance, and so much more.