Key Account Manager
MPE Inc. · Milwaukee, WI · 2 mo ago
On-siteBusiness DevelopmentFull-time
Responsibilities
- Serve as the senior point of contact for assigned key accounts, owning long-term strategy, quarterly business reviews, and roadmap planning
- Identify and develop new opportunities within existing accounts (e.g., follow-on programs, adjacent technologies, multi-site expansions)
- Collaborate with SAMs on pre-production discovery in current accounts when needed but retain primary ownership post-production
- Monitor program performance, escalate issues, and partner with Project Management/Operations to ensure on-time delivery, quality, and cost targets
- Monitor account KPIs (revenue, margin, customer satisfaction) and maintain accurate monthly sales forecasts in CRM too
- Drive customer retention (95%+ renewal rate) through proactive relationship management and value demonstrations
- Lead negotiations for expansions, pricing adjustments, and contract renewals, and technical conversations as required
- Collect voice-of-customer feedback to inform MPE's platform improvements and report metrics (e.g., NPS, expansion revenue)
- Support daily tactical needs in partnership with Inside Sales Representatives
Qualifications
- Bachelor's degree in engineering Discipline, Business, or related field
- 5–8+ years of account management or technical sales experience in MedTech/CDMO/medical device manufacturing
- Demonstrated success growing existing accounts (15–20%+ YoY expansion)
- Deep understanding of production-stage challenges in regulated environments (ISO 13485, FDA, supply chain)
- Strong interpersonal, problem-solving, and negotiation skills
- Experience with CRM and ERP systems