Key Account Manager

About the role

The Key Account Manager (KAM) for retail supports major customers such as Foodland, Times, Safeway, Don Quijote, KTA, Target, Walmart, Costco, 7-Eleven, Longs, commissaries, and others. The retail KAM is responsible for growing sales, improving product mix, optimizing store execution, and ensuring Meadow Gold remains a preferred vendor across Hawaii's retail landscape.

Responsibilities

• Manage and grow assigned retail accounts.
• Build strong relationships with store personnel and buyers.
• Conduct regular store visits to ensure effective product mix, proper rotation, and reduced shrink.
• Identify sales opportunities: new items, expanded facings, seasonal programs, and targeted promotions.
• Execute retail campaigns, demo programs, and in-store initiatives.
• Monitor out-of-stocks, credits, and quality issues; coordinate internally to resolve efficiently.
• Track sales performance, competitive activity, and market trends.
• Prepare weekly and monthly updates for Sales & Marketing leadership.
• Navigate and manage customer portals for order entry, promotional planning, and account documentation.

Qualifications

• 5+ years experience in sales, retail, or food/beverage roles.
• Excellent communication, relationship-building, and problem-solving skills.
• Proficiency in Excel, Outlook, and basic reporting tools.
• Valid Hawaii driver's license and reliable transportation.

PREFERRED EXPERIENCE

• Existing relationships within the industry and strong understanding of Hawaii's market.
• Experience working with perishable products.
• Familiarity with pricing, promotions, and margin management.
• Ability to interpret sales data and convert insights into action.

Physical requirements

Must be able to lift, carry, push, and pull up to 30lbs. Required to stand for extended periods of time and walk throughout the workday.

Pay

Salary Range: $75,000 - $85,000