Jobs · Customer Service · New York

KEY ACCOUNT MANAGER

LATAM Airlines · New York, United States · 3 mo ago
HybridCustomer ServiceFull-time

Key Account Manager

Responsibilities

  • Develop and strengthen strategic relationships with key accounts, driving revenue growth, customer satisfaction, and long-term business partnerships.
  • Achieve sales and market share targets by identifying business opportunities, understanding customer needs, and delivering tailored value propositions.
  • Negotiate and manage commercial agreements and account plans, ensuring alignment with LATAM’s short-, medium-, and long-term business objectives.
  • Collaborate with internal stakeholders, strategic partners, and the Delta Joint Venture to maximize business opportunities and deliver a seamless customer experience.
  • Analyze and optimize portfolio performance through sales, market share, and customer insights, leading business reviews, action plans, training initiatives, and continuous improvement efforts.

Requirements

  • Hold a professional degree in Business Administration, Finance, Sales or similar.
  • At least 2 years of experience in similar roles.
  • Highly proficient in Google Workspace.
  • Legally authorized to work in the United States.
  • Advanced level of Spanish and English.

Qualifications

  • Professional degree in Business Administration, Finance, Sales or similar.
  • At least 2 years of experience in similar roles.
  • Highly proficient in Google Workspace.
  • Legal authorization to work in the United States.
  • Advanced level of Spanish and English.

Skills

  • Strategic relationship management.
  • Sales and market share analysis.
  • Commercial agreement negotiation.
  • Collaboration with internal and external stakeholders.
  • Portfolio optimization and continuous improvement.

Benefits

  • Staff Travel benefits.
  • Professional development programs.
  • LATAM Wellbeing Program with discounts worldwide.

Pay

Competitive compensation package.

Schedule

Full-time, hybrid work schedule.

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