Key Account Manager

What You’ll Be Doing

• Develop and execute commercial strategies that align with company objectives and market opportunities.
• Negotiate complex, high-value deals with merchants and partners, ensuring optimal pricing.
• Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
• Work closely with Customer Operations to ensure seamless onboarding and ongoing account management for all merchants, optimising customer experience and reducing churn.
• Identify market trends and new revenue opportunities, influencing Kody’s vision and business strategy.
• Represent the voice of the customer, providing insights to the product and technology teams to drive continuous improvement.
• Establish and maintain strong relationships with internal and external stakeholders, including referral partners and key industry players.

Requirements

• 5+ years of experience in payment industry and deep industry expertise in global payments (ideally from companies such as Global Payments, WorldPay, Fiserv, or similar).
• Proven track record of developing and executing commercial strategies that drive revenue growth.
• Strong negotiation and deal closing skills, along with experience working with complex sales cycles.
• Experience working closely with product, marketing, and operations teams to optimise the commercial function.
• A proactive and adaptable mindset that thrives in a fast moving, high growth and pressurised environment.
• Strong communication and relationship building abilities with both internal stakeholders and external partners.

Benefits

• A dynamic and innovative team in a very rapidly growing company.
• Competitive salary, commission and benefits package.
• Collaborative, inclusive environment where your contributions are recognised and valued.