Key Account Manager

How We Work

As a Key Account Manager, you will be expected to work in a hybrid work environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Formal, hands-on training

Responsibilities

• Acting as the main liaison for assigned clients, providing responsive and thorough account support, problem resolution, and data analysis
• Handling inbound communication (email and phone) from clients with professionalism and urgency
• Developing and implementing a strategic growth plan for your clients based on contract specifications, client needs, and operational considerations
• Leading regular check-ins and scheduled calls to review performance, provide updates, and conduct training and education sessions as necessary
• Making recommendations or advocating on behalf of the customer regarding account changes, financial or transactional accommodations, or ongoing support needs
• Anticipating client needs and proactively presenting service solutions to ensure continued satisfaction and retention
• Monitoring service levels through client feedback and identifying any challenges or opportunities for improvement within existing accounts
• Collaborating with internal departments to coordinate efforts and resolve client issues efficiently
• Identifying and partnering with sales or leadership regarding potential opportunities for further development (currently not responsible for direct upselling)
• Ensuring client retention and satisfaction through consistent engagement and high-quality service delivery
• Managing time and resources effectively to meet productivity goals and ensure comprehensive account coverage
• Troubleshooting client issues to determine root cause and coordinate resolution across system, training, or configuration areas
• Continuously developing professionally by improving skills and leveraging internal tools and systems
• Demonstrating initiative by streamlining processes, promoting team collaboration, and contributing to a culture of operational excellence
• Participating in the development and testing of new tools and procedures that enhance the client experience
• Embracing and supporting change initiatives across the organization

Qualifications & Skills

• Minimum 4 years of call center or customer service experience required
• Prior experience in account management or client-facing roles preferred
• Comfortable managing a high-volume client base while maintaining personalized service
• High School diploma or GED required; Bachelor's Degree or equivalent work experience preferred
• Proficiency in Microsoft Office suite; familiarity with Salesforce is a plus
• Strong communication, problem-solving, and organizational skills are essential
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
• Proactive and self-directed in managing priorities and delivering consistent results

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into 401(k) plan (subject to eligibility requirements)
• Company-wide virtual fitness classes
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Engaging culture with company-wide contests and prizes