Key Account Manager

Essential Duties and Responsibilities

• Manages customer programs from purchase order through final delivery, with a drive to provide Superior Customer Service.
• Captures and coordinates internal and external resources to ensure efficient execution and on-time delivery of current orders, projects, and new program launches.
• Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information.
• Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
• Captures and coordinates with internal and external teams to align ABT commitments with customer needs and deadlines. Works to remove roadblocks that could impact these commitments and elevates internally and externally where necessary.
• Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
• Investigates and resolves customer concerns, including return materials, pricing and delivery issues. Reconciles supporting data and systems to ensure customer satisfaction and clears challenges when necessary.
• Creates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.
• Performs risk management and escalates to management appropriately.
• Become fluent in purchase order requirements and/or long-term agreements in order to ensure compliance with internal and customer standards, processes and procedures.
• Ensures that all technical communications and shipments to customers are in compliance with ITAR.
• Performs other duties as assigned by Manager.

Qualifications/Requirements

• Bachelor's Degree
• Excellent problem-solving skills
• Excellent customer service and communication skills
• Proficient in Microsoft Office applications

Qualifications/Preferred

• Documented technical experience
• Experience reading and understanding technical drawings, designs, and specifications
• Program Management experience
• Ability to understand customer quality, commercial, and technical requirements