Key Account Lead

Job Summary

The Key Account Lead is a highly skilled, strategic sales professional responsible for managing complex customer relationships, driving growth within an assigned portfolio, and maximizing revenue and margin performance. This role serves as a trusted advisor to customers, balancing customer needs with market conditions, inventory realities, and company objectives.

Sales Execution & Account Growth

• Drive growth within existing accounts through strategic upselling and solution-based selling
• Support new customer acquisition efforts and identify new revenue opportunities
• Manage sales activity through phone, email, and online platforms with a high level of accuracy and efficiency
• Oversee customer orders to secure product while ensuring compliance with company policies and vendor agreements
• Consistently meet or exceed individual sales, margin, and activity goals

Pricing & Market Strategy

• Serve as a subject matter expert for assigned commodities and market categories
• Review commodity pricing, inventory performance, and market trends to support sales strategy
• Make informed pricing recommendations that balance competitiveness, margin, and sales velocity
• Partner with Pricing, Purchasing, and Sales leadership to align on pricing strategy and execution

Cross-Functional Collaboration & Leadership

• Influence by collaborating with Logistics, Purchasing, Engineering, Repack, and Operations to deliver customer solutions
• Provide informal mentorship and guidance to Sales Account Managers, supporting skill development and best practices
• Identify trends, risks, and opportunities within assigned accounts and product categories
• Analyze sales data and provide insights to support strategic decision-making

Company Values

• Never Settle
• Be Accountable
• Do the Right Thing
• Win Together

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field preferred; equivalent experience may be considered
• 3–5+ years of progressive sales experience, preferably in account management, commodities, or complex B2B sales
• Strong pricing acumen and ability to analyze data to support strategic decisions
• Proven success managing high-volume or complex accounts while driving growth and margin performance
• Strong negotiation, communication, and relationship-building skills
• Experience with CRM systems and business software (e.g., Microsoft Office, Zoho, or similar platforms)
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Self-motivated with the ability to work independently while contributing to a team environment
• High level of professionalism, accountability, and integrity