Key Account Lead

Responsibilities

• Lead strategic account planning and establish clear governance for assigned premier/strategic accounts.
• Drive retention, expansion, and client satisfaction across the assigned account portfolio.
• Build and maintain executive-level client relationships; influence key stakeholders and decision makers.
• Coach and coordinate account management team assignments to ensure coverage, capacity balance, and high-quality execution.
• Partner with Sales, Delivery, and Offerings to activate growth plays, accelerate product penetration, and expand relationships.
• Represent Account Management in deal reviews and go-to-market (GTM) syncs; provide account context and recommended actions.
• Own the governance cadence and content for Account Planning Sessions, QBRs, GTM Syncs, and Deal Reviews.
• Identify risks and opportunities within account scope; escalate issues and drive cross-functional resolution as needed.
• Maintain visibility into account health (retention, expansion, satisfaction) and translate insights into actionable plans.
• Ensure account plans, governance notes, actions, and decisions are documented and communicated to relevant stakeholders.

Qualifications

• Minimum Education Requirements: Bachelor’s degree in Business, Legal, Marketing, Communications, or a related field; equivalent experience considered.
• Minimum Experience Requirements: 10–15 years of experience in strategic account management, client leadership, or enterprise delivery. Experience managing complex accounts and influencing cross-functional execution. Experience with legal, eDiscovery, or consulting industry training is highly desirable.
• Other Requirements: Strategic account planning expertise; strong stakeholder influence and negotiation skills. Coaching and coordination skills to align coverage and execution across a matrixed team. Executive client engagement and communication skills; ability to represent Account Management in leadership forums. High organizational discipline and follow-through; comfort operating with defined governance touchpoints (Account Planning Sessions, QBRs, GTM Syncs, Deal Reviews).