Key Account Executive - Cleveland, OH

About the role

We are seeking a Key Account Executive with experience in outside sales development and business growth strategies. This role involves acquiring, retaining, and growing independent dealership businesses. Key responsibilities include:

• Leading acquisition efforts
• Making presentations to potential clients
• Facilitating regional conferences
• Coaching best practices
• Ensuring customer satisfaction
• Providing superior customer service
• Managing client relationships

Responsibilities

You will be part of a strategic sales team responsible for acquiring, retaining, and growing independent dealership businesses. In this role, you will have the opportunity to use your experience in customer acquisition, relationship management, and business expansion.

• Initiate and drive business relationships and growth
• Provide superior customer service
• Ensure your accounts have the tools and information needed to utilize our software and be successful
• Bring a value-based approach to the business
• Ensure a growing and profitable relationship with your key accounts
• Act as the personal liaison for clients within a dedicated book of business
• Serve as the main point of contact for clients within your assigned book of business
• Facilitate seamless communication across departments to provide efficient solutions to client issues
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments
• Understand and react to the competitive landscape
• Document all customer interactions and maintain accurate records in our CRM
• Adapt to changing priorities and provide support in unexpected situations
• Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business

Requirements

• College degree or equivalent professional experience
• 2 years of outside sales or business development experience
• 2-3+ years in a customer focused, industry specific, or account management position; preferred
• Superior communication skills, able to clearly articulate ideas and concepts
• Intermediate knowledge of both Microsoft Office and Google Suite products
• Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred
• Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment
• Ability and willingness to travel to or within assigned region, roughly 50% of the time every month