Key Account Director

About the role

As a Key Account Director, you will operate as a senior, strategic leader responsible for a defined portfolio of enterprise accounts. This role reports into senior sales leadership and partners closely with Product, Consulting, and Executive stakeholders to drive long-term account growth and customer transformation. You will own a portfolio of strategic accounts within North America, with responsibility for multi-year account strategy, executive engagement, and revenue growth across complex, enterprise-level engagements.

Responsibilities

• Expand existing enterprise accounts and achieve revenue targets
• Impactful connections and depth of executive-level relationships
• Delivery of multi-year strategic account plans and transformation outcomes
• Customer retention and long-term value creation

Qualifications

• 10+ years of enterprise, quota-carrying software sales experience, with a demonstrated track record of selling complex, multi-threaded solutions into multi-billion-dollar organizations and closing $1M+ ACV, transformation-led deals
• Deep experience selling ERP or similarly complex enterprise platforms, with the ability to navigate highly technical, multi-stakeholder environments
• Proven success leading multi-year, strategic transformation engagements within Fortune 500 or equivalent global organizations
• Expertise in defining and executing strategic account plans, including orchestrating cross-functional resources and aligning to long-term customer value creation
• Established executive presence with a demonstrated ability to engage, influence, and build credibility with C-suite and senior leadership stakeholders
• Advanced proficiency in value-based selling methodologies (e.g., MEDDICC, Command of the Message), with a focus on driving business outcomes and ROI-led conversations
• Deep business acumen, with the ability to align complex solutions to customer strategic priorities, financial outcomes, and enterprise-wide initiatives