Kennedy Shelter - Outreach Case Manager, PT

About the role

The Kennedy Shelter Case Manager will provide case management for the single clients at Kennedy emergency shelter clients. Singles in this program can experience a variety of challenges ranging from mental health diagnoses, substance abuse, physical/developmental disabilities, limited income, and chronic or long-term homelessness. The case manager will support program participants in obtaining and maintaining housing stability using best practices, such as trauma informed care, housing first and harm reduction.

Responsibilities

• Use a strengths-based approach to perform assessments to gauge client's strengths, physical health, mental health, social needs, educational needs, level of life skills, and employment readiness
• Develop Individualized Service Plan
• Aid clients in securing appropriate services and coordinating delivery of all services to clients (i.e., employment, housing, finance, mental health services, applying for SSI benefits, etc.)
• Provide support to clients experiencing crises/ implementation of emergency procedures/crisis interventions and coping skills
• Create and maintain financial budgets and money management education with clients; work with clients to ensure rent and utilities are paid in a timely fashion
• Maintain complete client records in accordance with agency and best practice standards
• Keep timely documentation of all contact with clients in client file and HMIS (Homeless Management Information System) as required, and completion of annual reassessments and quarterly reviews
• Participate in staff meetings and trainings as directed by supervisor
• Ensure compliance with all agency policies
• Function as a contributing member of a multidisciplinary team with Shelter House Inc. and partner agencies to ensure clients receive needed services in a timely manner
• Assure that all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner
• Properly utilize Microsoft Suites applications (email, calendar, drive, docs, etc.) as a part of day-to-day work requirements
• Safely utilize Shelter House owned vehicles to drive clients to various locations if needed
• Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment

Requirements

• A bachelor's degree in human services/ related field or commensurate experience
• 2+ years of case management/ direct services/other related experience
• Strong written and oral communication skills
• Ability to prioritize competing priorities and make sound judgements
• Ability to complete tasks while navigating frequent interruptions
• Strong organizational and time management skills
• Valid Driver's License and reliable transportation
• Willingness to work evenings and weekends when needed

Preferred

• Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic)
• Experience with providing services to clients experiencing homelessness, mental health, or substance abuse issues
• Experience utilizing the Homeless Management Information System (HMIS)

Physical Requirements

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Benefits

• 401K contributions with a 4% employer match
• Two Semi-Annual Team Building Events

Equal Employment Opportunity

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.