Kendo Brands Beauty Contractor (1099)

Position Responsibilities

• Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues.
• Demonstrate high standards for quality service.
• Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication.
• Work in tandem with the quality and training team to self-manage performance expectations.
• Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development.
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts.
• Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately.
• Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects.
• Strict adherence to key performance indicators (KPI) as set by management.
• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management.
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.
• Absolutely must be able to transition between communication channels at any time.

Qualifications

• Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Excellent communication skills: clear tone and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers
• Prior customer service/troubleshooting experience preferred