KAM - Key Account Manager (Outside Sales) - Kansas City

About the role

The Key Account Manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.

Responsibilities

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Assist and coordinate account team assigned to each client
• Strategic planning to improve client results
• Aid in negotiating contracts with clients and establishing timeline of performance
• Collaborate with sales team to maximize profit by up-selling or cross-selling
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possibly use in future case studies or company training
• Meet all client needs and deliverables according to proposed timelines
• Analyze client data to provide customer relationship management
• Expand relationships and bring in new clients

Requirements

• Bachelor’s degree in marketing, business administration, sales, or relevant field
• Four to five years’ previous work experience in sales, management, key account management, or relevant experience
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills
• Able to analyze data and sales statistics and translate results into better solutions
• Strong negotiation skills, with ability follow-through on client contracts
• Proven results of delivering client solutions and meeting sales goals

Qualifications

• Exceptional work ethic
• Inherent technical aptitude
• Ability to build and strengthen relationships with customers

Skills

• Excellent verbal and written communication skills
• Basic computer skills, especially with CRM software and Microsoft Office Suite, particularly Excel
• Strong negotiation skills
• Proven ability to deliver client solutions and meet sales goals

Benefits

• Field-based work location
• Full-time employment

Pay

• Details not specified

Schedule

• Details not specified