K9 Resorts Supervisor
K9 Resorts Luxury Pet Hotel · New Jersey, United States · 1 wk ago
On-siteManufacturingFull-time
About the role
As a Supervisor at K9 Resorts, you will serve as a key leader in the resort, supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.Responsibilities
- Serve as a key holder and Manager on Duty (MOD) when needed
- Lead, coach, and support front-of-house and back-of-house teams
- Ensure team accountability, performance, and adherence to company standards
- Assist with scheduling, staffing, and daily operational execution
- Maintain a clean, safe, and organized facility aligned with brand standards
- Deliver and model 5-Star customer service at every interaction
- Drive sales by converting inquiries, tours, and walk-ins into enrollments
- Promote services and packages tailored to each pet parent’s needs
- Lead by example in communication, hospitality, and professionalism
- Represent the brand at community and marketing events
- Oversee feeding, medication, and daycare operations
- Monitor pet health, safety, and behavior, escalating concerns as needed
- Support team members in all areas of the resort—jumping in wherever needed
- Ensure proper execution of daily checklists and operational procedures
Requirements
- Prior supervisory or management experience required
- Background in pet care, daycare, boarding, or similar environment preferred
- Strong leadership, coaching, and communication skills
- Sales-oriented mindset with a proactive, “lead from the front” approach
- Ability to multitask and thrive in a fast-paced environment
- High emotional intelligence and professionalism
- Valid driver’s license
- Weekend, holiday, and flexible availability required
Qualifications
- Commensurate with experience
Skills
- Leadership
- Coaching
- Communication
- Sales
- Customer Service
- Team Management
- Facility Maintenance
- Pet Care
- Emergency Response
Benefits
- 401(k) with company participation
- Health, dental, and vision benefits
- Flexible scheduling
- Training & leadership development programs
- Employee discounts and perks