K9 Resorts Part-Time Customer Service Representative

Position

K9 Resorts Part-Time Customer Service Representative

About the role

We deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach
• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Assist with daycare, play sessions, and basic pet care tasks
• Maintain cleanliness and sanitation standards throughout the resort

Requirements

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

Benefits

• 401(k) with company participation
• Paid time off
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Pay

Not specified

Schedule

Part-Time