Junior TechOps Consultant

Responsibilities

• Monitor client activity across TransPerfect’s technology platforms; troubleshoot issues, respond to client queries, and escalate to engineering teams when needed.
• Aid the sales team in early-stage client engagements by gathering technical requirements and identifying potential solutions.
• Participate in client meetings and contribute to documenting technical needs and integration plans.
• Support the deployment of client solutions, including Single Sign-On (SSO) setups and web-based tool integrations.
• Maintain and update internal and external documentation on product features and client configurations.
• Participate in product demonstrations and training sessions on TransPerfect’s tools and technologies.
• Collaborate cross-functionally with Product, Development, and Production teams to ensure accurate delivery of client requirements.
• Gather user feedback and support efforts to enhance product features and usability.

Requirements

• 1–2 years of relevant experience (internships, academic projects, or part-time work included).
• Hands-on experience via internships or coursework in software, IT support, or client services.
• Passion for technology, problem-solving, and working with clients.
• Basic understanding of web technologies and systems integration.
• Proficient in Microsoft Office and comfortable navigating different operating systems.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and thrive in a dynamic environment.
• Well-organized, reliable, and eager to learn.

Qualifications

• Bachelor’s degree (or final year of study) in a relevant field.
• Familiarity with SaaS tools, APIs, SSO, or software configuration.
• Experience or interest in localization or global software solutions.
• Comfortable working across time zones and in diverse teams.
• Detail-oriented, proactive, and able to work independently when needed.

Pay

$60,000 - $68,000 per year

Schedule

Hybrid