Junior Solutions Engineer

About the role

Hancock Software, Inc. is seeking a Solutions Engineer to join our Implementation team and serve as a primary technical resource throughout the client lifecycle.

Responsibilities

• Act as the primary implementation resource during the onboarding and go-live phases of the client lifecycle.
• Actively support and diagnose technical issues in conjunction with support and customer success resources.
• Clearly define, identify, and document customer business and technical requirements and objectives.
• Create user documentation, training materials, and operating procedures.
• Participate in project calls with customers, serving as a subject matter expert on company solutions.
• Coincide and track tasks assigned to both internal and external project team members.
• Execute project tasks including scripting, data imports, configuration, testing, and knowledge transfer.
• Translate business requirements into technical specifications for report development or product enhancements.
• Build strong customer relationships to facilitate requirements gathering and solution validation.
• Contribute to the development of implementation guidelines and process improvement initiatives.
• Work across time zones with nationwide clients and with global team members across the US, India, and China.

Qualifications and experience

• Demonstrated ability to lead and deliver software implementation projects from pre-sales through final delivery, preferably in this or a related industry.
• Demonstrated technical and client support experience, specifically with cloud-hosted and client-installed applications.
• 2–5 years of HTML/JavaScript and web development experience, including hands-on implementation or support work at a software company.
• Able to accurately track multiple detail-intensive, interdependent tasks with timely completion.
• Self-motivated with a proven ability to work productively in a virtual team environment.
• Strong commitment to building successful client relationships and ensuring customer satisfaction.
• Proficiency in some of the following: MS SQL, Postman, Embarcadero RAD Studio, Delphi, Pascal, RESTful API development, and business intelligence tools, is a plus.
• Agentic coding experience, primarily using Claude Code or an equivalent agentic coding platform, is a plus.
• General knowledge of database structures and familiarity with data migration tools and processes is a plus.
• Familiarity with Azure DevOps or equivalent ticket management systems, is a plus.
• Experience in the energy efficiency retrofit or construction industry, especially utility demand-side management, is a plus.
• Salesforce API integration experience is a plus.
• Azure DevOps pipeline and CI/CD experience are a plus.

Technology

• Core Stack: HTML/JavaScript, RESTful API
• Tools: Visual Studio Code/Enterprise, Claude Code, Azure DevOps Git, Azure DevOps Ticket Management, Microsoft SQL Server, Zendesk

Education

An undergraduate degree in Computer Science, Engineering, or a related field is preferred, though equivalent hands-on experience in software implementation will be considered.

Pay

$65,000 - $80,000 based on experience