Junior Sales Liaison

Primary Responsibilities

• Client Relationship & Account Support
• Act as a daily operational point of contact for clients, ensuring timely responses and smooth onboarding.
• Maintain professional working relationships with client operational stakeholders.
• Provide administrative and coordination support to KAMs and Manager Sales Liaisons, including CRM updates and follow-ups.
• Sales & S&OP Coordination
• Support forecast updates, pipeline visibility, and demand accuracy for S&OP processes.
• Participate in internal meetings to align on supply availability and customer needs.
• Help improve CRM data quality, contract documentation, and basic sales reporting.
• Operational Coordination & Supply Chain Alignment
• Cook with Customer Service to ensure accurate Purchase Orders and on-time delivery.
• Aid Quality Assurance with routine quality documentation and client requests.
• Support logistics, product availability monitoring, and internal communication on supply risks.
• Account Growth, Renewal & Engagement
• Identify simple growth opportunities and escalate to the commercial team.
• Support the preparation of business reviews and contract renewals.
• Maintain awareness of client program changes that may affect demand.
• Scientific & Technical Feedback Routing
• Capture client feedback and route scientific or technical questions to internal experts.
• Monitor follow-up status to ensure closure of client requests.
• Internal Collaboration & Development
• Collaborate across Sales, Quality, Supply Chain, and Operations to ensure aligned client support.
• Participate in internal projects and training to build commercial and operational capabilities.
• Contribute to process and communication improvements.
• Provide backup support to other Sales Liaisons when needed.

Additional Responsibilities

• Maintain CRM accuracy and assist with documentation.
• Prepare basic client materials (summaries, schedules, reports).
• Support internal follow-ups across Sales, Quality, Supply Chain, S&OP and Customer Service.
• Contribute to process and communication improvements.
• Provide backup support to other Sales Liaisons when needed.

Knowledge, Skills, And Abilities

• Strong communication and organizational skills.
• Attention to detail and ability to manage multiple tasks.
• Basic understanding of supply chain, orders, or quality processes (training provided).
• Ability to learn CRM and ERP tools; good Excel/PowerPoint skills.
• Problem-solving mindset and willingness to escalate issues.
• Team player, comfortable in a fast-paced environment.

Education And Experience

• Bachelor’s degree preferred (Business, Life Sciences, Supply Chain, or related).
• Experience in pharma/biotech or CRM/ERP systems is a plus.
• Minimum 2 years of experience in customer service, sales support, or operations.