Junior Regional Field Service Technician - South Dakota

About the role

Field Service Technicians install, service, maintain and repair biomedical systems and equipment. Emphasis on durable, deployable and capital medical equipment, including laboratory, clinical, dental, therapeutic, pneumatic, hydraulic, general, surgical, diagnostic and treatment equipment at the hardware, component, sub-assembly, module or circuit board level. Technicians maintain, repair and install equipment of the following types: mechanical, electrical, diagnostic, controlling, monitoring and recording.

This is a full-time, salaried, non-exempt position with an expectation of no less than 40 hours per week. The role is 100% remote dispatch, with a company vehicle, tools, and equipment provided. Candidate must reside in or relocate to one of the following South Dakota cities: Brookings, Sioux Falls, or Mitchell.

Responsibilities

• Assemble, maintain, troubleshoot, align, and calibrate medical & laboratory equipment.
• Work with various electrical, mechanical, hydraulic, steam, water, and air systems.
• Read circuit diagrams and wiring schematics; apply working knowledge of electrical systems.
• Conduct preventive maintenance according to contractual requirements.
• Manage repair parts, maintain inventories, and order replacement parts and equipment.
• Render technical advice and assistance as required.
• Provide customers and end users with product and technical support.
• Perform technical service and mechanical troubleshooting of equipment.
• Accurately document work conducted and log times and materials for services on digital CMMS.
• Communicate with customers to help them understand how to use, maintain, and troubleshoot their products and devices.
• Complete, maintain, update, and process pertinent digital systems, paperwork, and records.
• Solve problems, document procedures, and formulate repair plans and maintenance strategies.
• Operate, control, and maintain various biomedical test and calibration equipment.

Requirements

• Certificate(s) from trade/technical school or similar programs (electrical, plumbing, HVAC, biomedical, military training programs, etc.).
• 2-4 years of work experience in healthcare technical service fields preferred.
• CBET, CABT, CISS-MH, and/or other biomedical device repair and service certifications a plus.
• Current driver’s license valid for the state of residence is required.
• Ability to solve practical problems and deal with concrete variables in situations with limited standardization.
• Ability to interpret instructions furnished in digital, written, oral, diagram, or schedule form.
• Must be willing to travel to perform on-site repairs, with occasional overnight/multi-day visits possible.
• Self-directed with the ability to exercise sound judgment and problem-solving with minimal guidance or oversight.

Preferred Experience

• Experience servicing, repairing, maintaining, or performing work on industrial-grade steam sterilization or bulk washer systems.
• Experience managing or utilizing digital CMMS or FSM platforms.

Physical Demands

• Regularly required to stand, walk, sit, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to fifty pounds.
• Specific vision abilities required include color vision.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

Work Environment

• Occasionally exposed to moving parts, cold, heat, and risk of electrical shock.
• The noise level in the work environment is usually moderate.
• Necessary safety equipment is provided and funded by the company.

Benefits

• 401(k) and 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Company-provided laptop computer and field service tablet for remote work
• Overtime pay for any approved hours over the standard 80-hour biweekly pay period
• Company-provided service vehicle for use and field service dispatches
• Monthly stipend to offset cell phone bill for work-related calls
• Full set of necessary tools and equipment provided
• Mileage payments for use of personally owned vehicle if company vehicle is not utilized
• Company-paid training opportunities, certification classes, testing, and recertification dues

Additional Information

• This role supports a rapidly growing market, and overnight travel may be required.
• Works directly with a remote-based sales & marketing team to develop opportunities.
• Flexible work-from-home options available.