Junior Peer Advocate

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values‑driven platform dedicated to improving care for older adults.

About the role

A peer advocate is a professional who provides support, guidance, and advocacy for individuals who are facing challenges such as mental health issues, addiction, or other life struggles. They use their own lived experiences to connect with and empower others, offering resources, encouragement, and a listening ear to help individuals navigate their own paths to recovery and wellness.

Responsibilities

• Make outbound calls to members based on identified health interventions or quality initiatives.
• Build rapport with members by communicating personal experience as a member and peer to enhance the effectiveness of health education and increase likelihood of positive behavior changes.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions.
• Encourage and provide assistance to members who may encounter obstacles to seeking care.

Qualifications

• High School Diploma or equivalent.
• Current SCAN membership (required).
• Proficiency with operating a computer, including logging into and maneuvering around multiple systems such as online timesheets and call‑center software.
• Substantial experience with Microsoft Office products and internet browsing.
• Excellent communication skills, including the ability to articulate one’s own personal SCAN membership experience.
• Bi‑lingual in Spanish, Korean, or Chinese a plus.
• Strong interpersonal, written, and verbal communication skills.
• Ability to work independently as well as part of a team.
• Strong organizational skills and ability to work in a changing environment.
• Maintain a valid driver’s license, automobile insurance, and reliable transportation.

Pay

Base Hourly Pay Rate: $17.40

Schedule

Remote, Part‑Time

Benefits

• Robust Wellness Program.
• Excellent 401(k) Retirement Saving Plan with employer match.
• Opportunity to become part of a team that makes a difference to our members and our community every day.