Junior Network Engineer
About the Role
ShipMonk is hiring a Network Engineer I to help keep our multi-site network running smoothly. You'll work alongside senior engineers, get hands-on with enterprise-scale infrastructure, and build a real foundation for a networking career — without being thrown in at the deep end.
Responsibilities
- Monitor network systems and respond to alerts, escalating complex issues to senior engineers
- Support day-to-day maintenance of our WAN/LAN infrastructure and site connectivity
- Assist with configuration changes, patching, and troubleshooting for switches, routers, and firewalls
- Keep network documentation and diagrams current
- Help end users resolve connectivity and hardware issues
- Triage alerts in tools like DataDog and log recurring issues for senior review
Requirements
- 0–2 years of hands-on IT or network support experience (internships and personal lab work count)
- A solid grasp of networking fundamentals: TCP/IP, VLANs, DNS/DHCP, basic routing and switching
- 0-2 years experience with WiFi, heatmapping, capacity designing, and infrastructure design as nice to haves
- 0-2 years experience with Ubiquiti and Unifi products
- Comfort following documented procedures and escalation paths
- Strong communication skills — you'll work directly with end users
- Associate's or Bachelor's degree in a related field, or equivalent experience
Nice to Have
- CompTIA Network+ or Cisco CCNA (or working toward one)
- Exposure to firewalls, VPNs, or SD-WAN environments is a plus — we'll train you on our stack either way
- Ubiquiti URSCA or other Ubiquiti certificates preferred
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants:
- Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
- Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
- Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
- Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises.
- Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day:
- Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
- People make ShipMonk: We believe in our team and invest in our people.
- Own it: We take ownership of our work, our mistakes, and our successes.
- Get sh*t done: We're a fast-paced, high-growth company that values action and results.
- Change the score: We challenge the status quo, constantly innovating and improving.