Junior Network Engineer

Responsibilities

• Build, configure, maintain, and decommission IPsec VPN tunnels between private cloud infrastructure and customer networks.
• Monitor VPN performance, troubleshoot connectivity issues, and ensure high availability.
• Maintain documentation for VPN configurations, standards, and procedures.
• Cook up and coordinate with internal teams and external customers to implement secure connectivity solutions.
• Participate in an on-call rotation to support network operations and respond to outages or critical incidents as needed.
• Assist in the deployment, configuration, and management of hardware firewalls at remote office locations.
• Support firewall rule creation, updates, and troubleshooting under guidance of senior staff.
• Aid in the deployment and configuration of WiFi networks in remote offices.
• Provide remote management and support for network infrastructure at branch locations.
• Support network testing, documentation, and implementation of new network solutions.
• Aid with packet capture collection, basic analysis, and troubleshooting documentation.
• Escalate urgent or complex issues to the Senior Network Engineer, Production IT Technical Lead, or Director of Production IT as appropriate.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Networking, or related field, or equivalent experience.
• Entry-level certifications such as Network+ or similar are preferred.
• Exposure to firewall technologies such as Fortinet, Palo Alto, Juniper, or similar technologies.
• Basic understanding of networking concepts including TCP/IP, DNS, routing protocols, and switching.
• Basic knowledge of wireless networking concepts.
• Familiarity with IPsec VPN tunnels.
• Strong troubleshooting and analytical skills.
• Ability to follow documentation and standard operating procedures.
• Ability to communicate clearly with internal teams, vendors, and customers.
• Ability to participate in an on-call rotation and support network incidents as needed.