Junior Financial Operation

About the role

This company is a leading private mortgage insurance company that partners with more than 1,800 lenders across the U.S. to help make homeownership possible. Their Lender Servicing Operations team supports the administration of mortgage insurance policies, premium billing, payment processing, and customer account maintenance.

As a Junior Financial Operations Specialist, you'll support the day-to-day maintenance of the company’s mortgage insurance portfolio by processing premium payments, applying cash receipts, researching billing discrepancies, and servicing customer accounts. You'll work closely with both lender customers and internal teams to ensure accuracy, resolve issues, and deliver a high level of service in a fast-paced, detail-oriented environment.

This role is ideal for someone with experience in financial operations, accounts receivable, banking, mortgage servicing, or insurance who enjoys problem-solving, customer interaction, and working with data. The Specialist will research, validate and process requested adjustments to payments applied abiding by the policies and procedures set by management.

Responsibilities

• Process cash receipts to outstanding invoices through matching of receipts to payment files
• Proactively route other certificate maintenance transactional documentation to the appropriate area within Lender Servicing
• Manually data enter accurately premium received from non-electronic customers or exception payments at a certificate level prior to month-end or the customer’s next billing cycle
• Utilize automated system procedures to upload payment data files and resolve any processing issues with file upload failures
• Monitor and reduce the number of suspense items by actively engaging internal and external customers in resolution and prevent reoccurrence
• Manage email correspondence and answer incoming calls via cash application phone system
• Manage servicer transfers manually and/or uploading to loan transfer application

Skills

• Typing
• Microsoft Excel
• Microsoft Word
• Microsoft Access
• ServiceNow
• Project management
• Customer service
• Data analysis
• Financial

Additional Skills & Qualifications

• 10,000 keystrokes per hour or 45 WPM
• Must have strong skill set in the basic functions within Microsoft Excel, Word and Access
• Must be flexible and demonstrate the ability to adapt to new reassignments as directed
• Ability to approach service and resolution through the eyes of the customer while finding the appropriate balance between customer and business needs
• Ability to function effectively as part of a team, motivating and assisting others as needed
• Be able to work in a fast paced and diverse work environment
• Ability to remain flexible in a changing environment
• Ability to provide insight to the team in improving processes and increase effectiveness
• Strong problem-solving skills
• Strong written and verbal communication skills
• Excellent time management and organization skills
• Strong collaboration skills
• Ability to influence others
• Demonstrated excellence in customer service
• Strong operational mindset with effective critical thinking skills
• Ability to work with little or no supervision

Pay

The pay range for this position is $18.00 – $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully remote position.