Junior Enterprise Watch Officer
Chenega Military, Intelligence & Operations Support (MIOS) is seeking a Junior Enterprise Watch Officer in Springfield, VA to deliver proactive collection, dissemination, and monitoring of mission system and site status, and to provide leadership, coordination, and collaboration for critical and high‑priority incident resolution for NGA executives and CIO‑T leadership.
Responsibilities
- Manage Critical Priority 1 tickets to resolution.
- Monitor operational activities of all cells within the ESC (e.g., PSOC, CSOC) to maintain centralized situational awareness of the overall health of NGA IT services.
- Communicate the status of the operational infrastructure.
- Provide briefings to senior leadership on the status of the IT enterprise.
- Prepare and deliver the Daily Operations briefs.
- Collect, coordinate, and brief upcoming days AOs.
- Recommend appropriate mitigation activities to minimize downtime, reduce mission impact, and restore services as soon as possible.
- Assist in assessing the impact of events and incidents on mission capability, prioritize service restoration activities, and provide final assessment of mission impacts prior to authorized outages.
- Coordinate with impacted mission partners during unscheduled outages to advise of outage status, remediation actions, and projected restoration times.
- Other duties as assigned.
Qualifications
- Bachelor’s Degree and 2+ years relevant experience OR Associate’s Degree and 4+ years relevant experience OR High school diploma and 6+ years relevant experience.
- Operational experience with ServiceNow.
- Experience in the Intelligence Community.
- TS/SCI clearance.
- Successful completion of background and drug screening.
Preferred Qualifications
- Master’s Degree.
- Active CompTIA Security+ certification.
- Ability to obtain CI Poly clearance.
- Ability to work Panama Day Shift hours (shift identified upon hire).
- Willingness to work nights, weekends, and holidays.
- Ability to work independently while being effective within a team setting.
- Capability to manage multiple efforts with time‑related constraints in a fast‑paced contracting environment.
- Demonstrated ability to communicate and collaborate with diverse internal and external stakeholder groups.
- Friendly presence, helpful attitude, strong interpersonal skills, and ability to work well with others.
- Excellent skills in Microsoft Word, Excel, and other Office applications.
- Proficiency with Microsoft Office applications, experience working in a home‑office setting, and ability to train end users on frequently asked technical issues.
- Ability to provide technical assistance and support over the phone; professional demeanor and prior customer‑service experience strongly desired.
- Strong problem‑solving skills; ability to visualize problems and think abstractly to devise solutions.
How You’ll Grow
Chenega MIOS offers a professional development plan that helps team members at every career level identify and leverage their strengths. Employees receive on‑the‑job learning, formal development programs, and opportunities to sharpen skills in a global, fast‑changing business environment.
Benefits
Chenega MIOS provides a broad range of benefits designed to support the health, well‑being, and financial security of its team members.
Culture
The company fosters a positive, supportive culture that encourages employees to do their best work, celebrates individuality, and offers flexibility for daily choices that promote health, confidence, and awareness. Well‑being programs and continuous cultural enhancements are core to the workplace experience.
Corporate Citizenship
Chenega MIOS is driven by a purpose to make an impact that matters, extending to clients, team members, and communities. The organization focuses on education, giving, skill‑based volunteerism, and leadership to drive positive social impact.
Pay
Estimated salary range: $74,300 – $90,000 per year.