Junior AWS Production Support Engineer

About the role

Location: Knoxville, TN; Columbia, SC; Lafayette, LA; or Birmingham, AL. Job Type: Full‑time permanent. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.

Responsibilities

• Provide Level 1 and Level 2 production support for AWS hosted applications.
• Monitor applications and respond to alerts, incidents, failed jobs, and operational issues.
• Use the AWS console, CloudWatch, Splunk, and Linux logs to investigate production issues.
• Perform initial troubleshooting and escalate complex issues to engineering or Level 3 support teams.
• Use SQL to support queries, database activities, batch processes, and operational troubleshooting.
• Develop Python scripts to automate repetitive production support activities.
• Assist with application releases and investigate failures within GitLab or comparable CI/CD pipelines.
• Identify recurring operational issues and recommend automation or process improvements.
• Document investigation results and maintain clear incident and support records.
• Manage incident, problem, and change records using ServiceNow and Jira.
• Learn application specific procedures, dashboards, dependencies, and escalation paths.
• Participate in production on call coverage and support planned releases and after hours incidents as needed.

Requirements

• 2+ years of hands on AWS experience and confidence navigating the AWS Management Console.
• AWS Associate level certification; an expired Associate certification may be considered if current AWS knowledge can be demonstrated.
• Python scripting experience with the ability to automate basic operational tasks.
• Working knowledge of SQL and relational databases.
• Production/application support experience, including troubleshooting, incident investigation, and log analysis.
• Basic knowledge of Linux environments and command line troubleshooting.
• Familiarity with application monitoring, alerts, logs, and production support processes.
• Basic understanding of CI/CD pipelines and application release processes.
• Ability to investigate application alerts, failed jobs or transactions, deployment failures, and AWS service issues.
• Strong analytical and problem solving skills with the judgment to resolve routine issues or escalate appropriately.
• Clear communication, accountability, curiosity, and willingness to learn in a production environment.

Skills

• Splunk
• Amazon CloudWatch
• ServiceNow
• Jira
• GitLab
• Terraform
• Experience supporting Bloomberg, Tradeweb, or other financial market applications

Educational Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

Benefits

Eligible employees receive health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.