Junior Account Manager

Essential Functions & Responsibilities

• Independently service an assigned book of small commercial accounts
• Build and maintain client, carrier, and underwriter relationships
• Support renewal planning, retention efforts, and account growth initiatives
• Review policies, endorsements, and coverage recommendations for accuracy
• Process agency-billed invoicing and related account transactions
• Respond to client requests and provide proactive service
• Absorb and assist clients with policy changes, endorsements, certificates, and coverage questions
• Support assigned larger accounts through marketing efforts, submissions, proposal preparation, and day-to-day servicing activities
• Prepare carrier submissions, supplemental applications, and new business documentation
• Support new business efforts through AMS account setup and online rating platforms
• Absorb and assist in the development of CSR I and CSR II team members
• Absorb and assist with complex account servicing activities and coverage-related questions
• Absorb and assist with quality control efforts and promote adherence to department service standards
• Occasionally assist with priority, escalated, or time-sensitive requests

Required Skills & Attributes

• Exceptional verbal and written communication abilities
• Strong commitment to client and customer satisfaction
• Able to follow direction, work independently, and collaborate effectively with internal and external stakeholders
• Strong analytical and problem-solving skills
• Ability to make independent decisions and use good judgment
• Show a genuine willingness to learn, coupled with intuition, resourcefulness, and coachability
• Ability to manage multiple projects and meet deadlines in a fast-paced environment
• Maintain confidential information with the utmost discretion
• Proficient knowledge of Microsoft Office Suite

Education & Experience

• Bachelor's degree preferred, or an equivalent combination of education and relevant work experience
• Active Property & Casualty (P&C) insurance license required
• Minimum of four (4) years of commercial insurance experience
• Progress toward a professional insurance designation
• Strong understanding of commercial insurance coverages and account servicing

Work Schedule & Environment

• This is a full-time position
• Hours of operation for the office are typically Monday through Friday, 8:30a.m. to 5:30p.m.
• Occasional overtime may be required
• Remote/Hybrid/In Office (dependent on location)

Compensation

Salary Range: $61,000.00 - $88,000.00 per year dependent on experience

Benefits

• Medical, dental, and vision insurance
• FSA (traditional & dependent care)
• Supplemental insurance options (STD, LTD, Life/AD&D, LTC)
• 401(k) with Safe Harbor employer contribution
• PTO, floating holidays, sick leave, and paid holidays
• Paid leave programs (jury duty, parental, volunteer, disability)
• Employee Assistance Program & discount programs
• Designation course reimbursement

About Poms & Associates

At Poms & Associates, we redefine the insurance experience by offering innovative solutions for both business and personal insurance needs. With decades of experience and expertise, we are dedicated to helping clients stay protected and prepared. We believe that knowledge is the key to effective insurance and that proactive risk management is the smartest way to insure.

Please note: We are not accepting phone inquiries regarding the status of applications. Only qualified candidates will be contacted. Additionally, we are not working with agencies or third-party recruiters at this time. Thank you for your understanding.

Poms & Associates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.