Junior Account Manager - Aftermarket

What is the Opportunity?

At Ovivo, we offer you the opportunity to expand your skills and professional experience while collaborating with worldwide experts in water treatment. As a Junior Account Manager plays a vital role in supporting and maintaining customer relationships built on trust, clear communication, and professionalism.

What is the Role?

• Act as the primary point of contact for assigned accounts, handling customer communication ensuring professional and effective phone and email correspondence.
• Prepare and submit high-accuracy customer quotes for chemicals and parts, consistently meeting turnaround deadlines.
• Create and manage customer sales orders in the ERP system to support an efficient quote-to-order process.
• Maintain order shipping status providing timely updates to customers.
• Finalize end-of-day customer sales order shipping and receiving to ensure order fulfillment.
• Proactively engage with customers regarding re-order schedules, outstanding quotes, and order follow-ups.
• Analyze sales and customer order reports to identify declining sales, customer ordering trends, and opportunities to streamline ordering efficiency.
• Build strong customer relationships fostering loyalty, confidence, and ongoing repeat order engagement.
• Facilitate claims with freight brokers regarding damaged & missing shipments.
• Facilitate customer warranty and freight claims as they arise.
• Perform other duties as assigned.

Qualifications

• Education: HS Diploma/GED required. Associate degree or equivalent preferred. 1-3 years of Customer Service or Account Management oriented in a manufacturing or relatable field is preferred.
• Possess strong computer and data entry skills with Microsoft Office Suite experience.
• Highly organized with a high level of multi-tasking abilities.
• Detail-oriented, ensuring accuracy and thoroughness.
• Able to work efficiently both independently and in a collaborative team environment.
• Demonstrate strong verbal and written communication skills while maintaining a positive, professional demeanor.
• Able to perform basic mathematical functions.

Physical Demands

• The role requires the ability to: Lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Work in a moderate noise environment.

About Ovivo

Ovivo is a global provider of equipment, technology, and systems producing among the purest water and treating some of the most challenging wastewater in the industry. Ovivo is a powerful global brand with renowned trademarks, possessing more than 150 years of expertise and references in water treatment, supported by its proprietary products, advanced technologies, and extensive system integration know-how. Ovivo delivers conventional to highly technological water treatment solutions for the industrial and municipal markets and leverages its large installed base of equipment around the world to offer parts and services to its customers. Ovivo is dedicated to innovation in an industry that is in constant evolution and offers water treatment solutions that are cost-effective, energy-efficient, and environmentally sustainable.