Jr. Systems Engineer - Dedicated

Responsibilities

• Perform IT Support services to users onsite
• Use of a ticketing system to manage support queries
• Maintain documentation and comply with rules and guidelines of the organization
• Adherence to strict change control procedures

Requirements

• The ideal Jr. Systems Engineer will possess at least 1 year of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
• End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
• Strong verbal and written communication skills, responsibility, and follow-through
• Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
• Systems Administration: Basic knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy
• Basic understanding of networking concepts
• Periodic travel to customer office locations within the metropolitan area will be required
• The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level level; and the ability to work around machinery and material handling equipment.

Desirable Qualities

• Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Experience working in an MSP environment
• Support of Sophos or similar product for endpoint threat management
• Basic understanding of virtualization platforms such as VMware or Hyper-V
• Experience utilizing the ConnectWise suite of products
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch