Jr. Systems Administrator

About the role

We are seeking a Jr. Systems Administrator to provide well-rounded technical support across desktop, network, server, Office 365, and general infrastructure needs in a large, multi-site environment. This position will support escalations from the Level I help desk team, assist with administration and maintenance of the IT environment, and work closely with IT leadership and existing support teams. This role is part of a department growth initiative to support increased technical needs and escalations from the help desk.

Key Responsibilities

• Troubleshoot and resolve technical issues escalated from Help Desk Technicians.
• Provide support across desktop, hardware, software, network, server, and general infrastructure needs.
• Administer Office 365, including Office applications, Exchange, SharePoint, and Teams.
• Maintain hardware and software inventory.
• Support compliance with software licensing requirements.
• Affiliate with deployment and troubleshooting of communication technologies, including phone systems and cell phones.
• Coordinate user hardware and software deployments.
• Perform server and network maintenance as directed.
• Affiliate with general infrastructure administration and maintenance.
• Support a virtualized server environment, including exposure to VMware and Hyper-V.
• Affiliate with IT support needs across a multi-site environment.
• Provide occasional after-hours or weekend support as needed.

Qualifications

• Experience 2+ years of IT support experience.
• Experience in a Level II support, desktop support, junior systems administrator, IT generalist, or similar role.
• Experience supporting hardware, software, networking, systems maintenance, and security-related issues.
• Experience working in a larger organization or multi-site technical environment preferred.
• Exposure to server maintenance, network support, and infrastructure administration preferred.
• Exposure to virtualized server environments preferred.

Technical Skills

• Office 365 administration experience preferred, including Exchange, SharePoint, Teams, and Office applications.
• General desktop, laptop, hardware, and software troubleshooting skills.
• Exposure to server and network maintenance.
• General understanding of virtualized server environments.
• VMware and/or Hyper-V exposure preferred.
• Ability to support user hardware and software deployments.
• Familiarity with IT inventory and software licensing compliance.
• General knowledge of systems maintenance and security-related support needs.

Soft Skills

• Strong troubleshooting and problem-solving skills.
• Ability to communicate professionally with end users, help desk staff, and internal IT teams.
• Comfortable working in a hands-on, fully on-site support role.
• Ability to prioritize escalated support issues and follow established procedures.
• Team-oriented mindset with the ability to work closely with IT leadership, security, end-user infrastructure, and support teams.
• Willingness to complete an assessment or questionnaire as part of the interview process.