Jr. Systems Administrator

At Magna, you can expect an engaging and dynamic environment where you can help develop industry-leading automotive technologies. We invest in our employees, providing support and resources to succeed. As part of our global team, you’ll experience varied responsibilities and a wide range of development prospects tailored to your unique career path.

About the Role

Cosma provides a comprehensive range of body, chassis, and engineering solutions to global customers. Through robust product engineering, tooling capabilities, and process expertise, we deliver lightweight and innovative products to market.

Responsibilities

• Onboard and offboard employees by managing accounts, permissions, group memberships, and access controls in Active Directory and/or Microsoft Entra ID.
• Serve as first-line support for end users, troubleshooting desktops, laptops, Microsoft 365, SaaS applications, peripherals, network printers, scanners, and hardware/software issues.
• Support shop-floor IT equipment, including Zebra label printers, barcode scanners, network-attached printers, and manufacturing peripherals.
• Provide Tier 3-level hardware support, including PC repair, diagnostics, component replacement, imaging, driver troubleshooting, OS repair, and endpoint recovery.
• Assist with server maintenance, patching, restart coordination, log reviews, backup verification, and basic RAID configuration, including identifying failed disks.
• Troubleshoot basic network issues, including switch/access-port verification, connectivity checks, patch cable tracing, printer IP configuration, and coordination with network resources.
• Create and maintain IT documentation, such as support procedures, network configurations, printer setup instructions, access request steps, and troubleshooting guides.
• Write and maintain basic automation scripts using PowerShell, Bash, or approved tools to reduce repetitive tasks and improve consistency.
• Provide basic support for business, manufacturing, and engineering applications, including Microsoft 365, ERP/MRP systems, CATIA, NX, and other software.
• Install, configure, troubleshoot, and maintain LAN equipment, workstations, laptops, printers, Zebra printers, scanners, and shop-floor endpoints.
• Manage user accounts, security groups, mailboxes, access permissions, and device controls in Active Directory and/or Microsoft Entra ID.
• Support Windows OS, Microsoft 365, SaaS applications, engineering tools, and standard business software for plant and office employees.
• Perform PC imaging, software deployment, patching, endpoint recovery, driver installation, hardware repair, and peripheral configuration.
• Assist with server patching, health checks, log reviews, backup verification, antivirus monitoring, and basic storage/RAID awareness.
• Provide first- and second-level desktop support, including escalated Tier 3 troubleshooting under senior IT staff guidance.
• Support ERP/MRP and shop-floor systems, coordinating escalation for advanced application or vendor support.
• Configure, troubleshoot, and maintain network printers, Zebra printers, stand-alone printers, and related printing services.
• Assist with basic network support, including connectivity testing, access-port coordination, wireless device onboarding, and IP/printer configuration.
• Develop and revise IT documentation, work instructions, knowledge-base articles, network diagrams, and user support processes.
• Automate repetitive administrative tasks using basic scripts to improve support consistency.
• Maintain accurate IT hardware inventory and support tracking records, including tickets and service actions.
• Coordinate with outside contractors for office, server, network, printer, and shop-floor LAN support.
• Promote cybersecurity awareness, data protection, and professional customer service in all IT activities.
• Perform other duties as assigned by IT leadership.

Requirements

• Strong interpersonal communication skills to explain technical information to non-technical users.
• Working knowledge of Windows 10/11, Microsoft Office, Microsoft 365, Active Directory, Microsoft Entra ID, basic networking, printer support, and PC hardware/software troubleshooting.
• Ability to repair and troubleshoot desktops/laptops at an advanced level, including component replacement, OS repair, driver issues, imaging, and endpoint recovery.
• Basic understanding of RAID concepts, storage health indicators, disk failure symptoms, and proper escalation paths for server/storage issues.
• Experience or working knowledge supporting Zebra label printers, network printers, barcode scanners, and plant-floor peripherals.
• Familiarity with support software and engineering/business applications, including CATIA, NX, ERP/MRP systems, Microsoft 365, and approved SaaS applications.
• Ability to document repeatable processes clearly and maintain accurate technical records.
• Proficiency in writing and maintaining basic PowerShell, Bash, or similar automation scripts.
• Ability to prioritize help desk tickets, manage time effectively, and escalate issues appropriately.

Qualifications

• Bachelor’s Degree from a four-year college or university; or 0–3 years of related experience/training; or equivalent combination of technical education and experience.
• Minimum of 1 year of related IT support experience preferred.
• Technical training in Windows 10/11, Microsoft 365, Active Directory, Microsoft Entra ID, PC hardware repair, printer/Zebra printer support, basic networking, cybersecurity awareness, and basic server administration.
• Experience in PC maintenance, Windows support, Microsoft 365 support, basic networking, Active Directory/Entra ID administration, printer support, ticket handling, and shop-floor equipment support.

Helpful Skills

• Automotive manufacturing knowledge.
• PowerShell or Bash scripting.
• Cisco networking concepts.
• Physical/logical access control.
• Cybersecurity compliance awareness.
• Exposure to CATIA/NX or ERP/MRP support.

Required Training

• New Hire Orientation.
• OSHA-required training.
• Product and process overview.
• Understanding the Employee’s Charter.
• Business Management System training.
• Cybersecurity, data protection, and access-control awareness training.

Physical Demands

• Ability to lift up to 40 pounds.
• Standing and sitting for prolonged periods.
• Occasional stooping, bending, crawling under desks, reaching, and equipment installation.

Equipment & Tools Used

• Computer, laptop, telephone, mobile device, copier/printer, network printer, Zebra printer, scanner, projector, barcode scanner, and shop-floor IT peripherals.
• Network testers, label/printer tools, crimpers, wire cutters, screwdrivers, replacement PC parts, docking stations, imaging tools, and administrative software.