Jr. Loan Officer

About the role

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

The Jr. Loan Officer position is an entry level position to begin a career in the mortgage industry. This position provides the essential tools and foundation for career success and maintains the utmost level of customer satisfaction. The Jr. Loan Officer has the opportunity for growth into the Loan Officer Training program. The Branch Marketing Specialist is responsible for gathering customer information and identifying customer needs to facilitate the transfer of leads to Licensed Loan Officers.

Responsibilities

• Take inbound leads via corporate phone system.
• Gather basic customer information and identify customer needs.
• Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customers via corporate phone system.
• Utilize corporate training methods and tactics in converting potential prospects to CCM customers.
• Appropriately classify and distinguish each lead contacted.
• Effectively manage high volume of incoming phone calls.

Qualifications And Skills

• High School diploma or equivalent, preferred.
• Proficient in Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook.).
• Excellent prioritization and time management skills.
• Excellent communication, customer service and collaboration skills.

Benefits

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.