Jr. Helpdesk Technician

Responsibilities

• Ensure compliance with all computer and information security guidelines and directives, including those defined by the Privacy Act, HIPAA, The Joint Commission, and applicable DoD and AF guidance.
• Information Technology (IT) Asset Management (ITAM).
• Aid with inventory management when needed.
• Telecommunications support – assist in the management, support, and tracking of the government furnished mobile devices as well as the phone systems utilized in the facility.
• Open, track, and resolve work tickets with NCC, NOSC help desk and/or Global Service Center (GSC).
• Provide customer support to users as directed by Government.

Qualifications

• US Citizen with Security+ certification and ability to obtain and maintain a Secret Clearance.
• Minimum of 4 years of related experience preferred.
• Ability to lift up to 25lbs occasionally.
• Experience with HIPPA regulations and compliance preferred.
• Must be able to troubleshoot MS Office products, SharePoint, Genesis, and other medical applications used within the facility.
• Help desk support experience preferred.
• Previous work with govt. customer such as USAF or DoD preferred.
• Must have required vaccines to work in medical facility IAW DODI 6205_02, DHA-PI 605_34 and AFI48-110 (Seasonal Influenza, Hepatitis B, MMR, Varicella, and Tdap, as well as a baseline tuberculosis).