Jr Concierge - Part Time

About the role

The Jr Concierge provides on-site support for all base duties as needed. The Jr Concierge shows attention to detail when regarding the aesthetic and stocking needs of the respective base and are well-trained in flight greeting and interactions with clients.

Responsibilities

• Responsible for purchasing stock in accordance with Jet Linx Service Standards submitting accurate and timely expense reports.
• Proactively communicate, document, and resolve complaints, escalating to management as necessary.
• Operate client vehicles cautiously around property including around aircraft/ground equipment as needed.
• Wash vehicles when appropriate.
• Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx Service Standards.
• Regular and predictable on-site attendance required.
• Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 1 year of professional customer service experience in an environment with elevated service standards preferred.
• Aviation industry experience or interest preferred.
• Majority of work is completed in a normal office work environment.
• Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions.
• Must be able to move up to 25 pounds on an infrequent basis.
• Ability to obtain a U.S. driver's license.
• Proof of eligibility to work in the US.

Skills

• Ability to understand and tailor all actions in accordance with defined Jet Linx service standards.
• Establish and maintain effective relationships with clients.
• Utilize client information for problem resolution and improvements in service.
• Ability to work flexible, non-standard hours including nights, weekends, and holidays.
• Ability to work both independently and as part of a team.
• Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers.
• Proficient with Microsoft Office Suite.
• Ability to work in a fast-paced environment, with strong attention to detail and organizational skills.
• Ability to multi-task and complete work within assigned timelines under minimal supervision.
• Self-motivated and willingness to take initiative to research and resolve problems.
• Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations.
• Ability to handle and maintain confidentiality of sensitive information.
• Operate office equipment as needed.

Pay

Starting hourly wages for this position range from $20 to $30/hour. Actual hourly rates are dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate.