Jr Account Manager

About the role

Unfortunately at this time, Auction Edge is not able to provide Visa sponsorship. Auction Edge is the automotive remarketing industry's leading provider of technology and services to independent auctions, dealers, and corporate remarketers. With 230 independent auction customers and millions of vehicles processed each year, Auction Edge is uniquely positioned to serve the competitive needs of the independent auction community. To learn more, visit www.auctionedge.com. Customer success is central to how Auction Edge operates. As a company built specifically to serve the independent auction community, our growth is directly tied to the growth and success of the auctions we serve. This role is expected to operate as a genuine partner to assigned auctions — going beyond day-to-day support to help customers succeed. We are seeking a Jr Account Manager to join our dynamic team as a full-time remote employee. Auction Edge offers in-depth, consultative account management to our valued stakeholders, who benefit from a primary business partner that helps grow the auction business through the use of the Auction Edge suite of products, services, and systems. The Jr Account Manager will be a member of the Auction Edge Customer Experience team, reporting directly to the Manager of Customer Experience. The ideal candidate is an emerging business relationship builder in an automotive or auction sales and support role, and/or has auto auction operations experience, with a consultative approach. Jr Account Managers provide account coordination, training, and support for their assigned auctions, and support senior team members on more complex accounts as assigned. Accounts are assigned at management's discretion. Jr Account Managers help build the foundation of a strong customer partnership through responsive, day-to-day support.

Responsibilities

• Serve as the primary point of contact for assigned auction customers on all products, systems, and services offered by Auction Edge, including issue resolution
• Act as advisor/analyst to customers in recommending solutions — including third-party associated product solutions that integrate with Auction Edge systems — managing customer requests, assessing the business, and identifying opportunities for growth by leveraging the Auction Edge suite of products, systems, and services