Joy Creator

About the role

At Nothing Bundt Cakes, the Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.

Benefits

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Evenings off (earlier close than most food service jobs)
• Flexible work schedules
• Casual dress code (T-shirts and sneakers)
• Cake discounts
• Open to applicants 16 and older
• Paid training and career growth opportunities

Responsibilities

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation
• Assists the Crafter in preparing cake decorations and packaging supplies as needed
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene
• Maintains a consistent work attendance and punctuality record

Qualifications

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative
• Enjoys interacting with diverse people and excels at providing a superior guest experience
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail
• Is diligent, organized and self-motivated
• Has the ability to understand and carry out oral and written instructions and request clarification when needed
• Is comfortable with new technology and can operate a point-of-sale system
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency
• Has the capacity to stand for extended periods of time and work in a fast-paced environment
• Applicants must be 16 years of age or older
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus

Schedule

Flexibility to work various shifts, including mornings, evenings, weekends and holidays, based on changing business demands.