Journeyman Technician

Key Responsibilities

• Prepare for service by reviewing repair orders, gathering tools and information, and ensuring required parts are at the work bay for efficient repairs.
• Perform maintenance and repairs safely and accurately by following established procedures—inspecting vehicles, using diagnostics, securing parts, addressing issues, and handling materials properly.
• Complete repairs on time by preparing vehicles, sourcing parts and information, managing deviations, returning unused parts, cleaning the workspace, documenting work, and reporting additional issues.
• Wrap up service tasks by documenting work in the repair order, clocking out, completing handovers if needed, and preparing the next job.
• Mentor colleagues and apprentices by sharing expertise, offering hands-on training, and providing guidance to build skills and confidence.
• Promote safety and compliance by coaching on procedures, encouraging safe behavior, and ensuring tools and equipment are properly maintained.
• Maintain product knowledge of International and IC Bus offerings to support repairs, align with business goals, and perform duties accurately.
• Apply technical expertise in troubleshooting, vehicle systems, tools, and documentation to perform service and repairs independently.
• Use software and digital tools to perform diagnostics, access repair information, manage work orders, and improve service efficiency.
• Communicate effectively with team members, customers, and leadership to promote understanding, collaboration, and positive outcomes.

General Knowledge and Skills You Will Need

• Deliver exceptional service by maintaining consistent communication, understanding needs, and ensuring a positive, solution-oriented experience.
• Take proactive action to address challenges, identify opportunities, and drive continuous improvement without waiting for direction.
• Inspire and motivate others by fostering confidence, resilience, and a shared sense of purpose in a goal-driven environment.
• Develop and follow plans to achieve objectives, organize group tasks, and allocate resources for efficient operations.
• Solve routine issues with effective, customer-focused, and cost-efficient solutions that ensure satisfaction and efficiency.
• Collaborate across departments to achieve shared goals and contribute to a positive, team-oriented workplace.
• Communicate openly and respectfully with all stakeholders to promote active listening, clear dialogue, and collaborative problem-solving.

Desired Education and Experience

• 5 years related experience

Benefits

• Health Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Competitive Wages
• Flexible Scheduling