Journeyman Plumbing Technician - Licensed Plumber

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer inquiries and issues through phone, email, and chat
• Provide technical support to customers via remote access tools
• Document and escalate complex issues to senior support staff
• Conduct regular follow-ups to ensure customer satisfaction

Requirements

• Bachelor's degree in Computer Science or related field
• 2+ years of experience in IT support or customer service
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with ticketing systems
• Knowledge of common IT issues and troubleshooting techniques
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Excellent written and verbal communication skills
• Customer service orientation
• Technical aptitude

Benefits

• Flexible working hours
• Professional development opportunities
• Competitive compensation package

Pay

$50,000 - $60,000 annually

Schedule

Monday to Friday, 9 AM to 5 PM