Journeyman Commercial Electrician (Service Tech)

About the role

The Electrical Service Technician II is a skilled, client-facing electrician responsible for independently troubleshooting, diagnosing, repairing, and servicing electrical systems across commercial and industrial environments. This role serves as a primary responder to service calls, utilizing strong problem-solving skills to identify root causes, implement effective solutions, and restore system functionality with minimal disruption to the customer.

Essential Functions, Duties, and Responsibilities

• Independently troubleshoot, diagnose, repair, and service electrical systems, equipment, and components in commercial and industrial environments
• Respond to service calls and identify root causes of electrical issues, implementing effective and code-compliant solutions
• Perform installation, maintenance, and repair of electrical systems, including panels, circuits, lighting, and equipment
• Read and interpret electrical drawings, blueprints, one-line diagrams, and specifications to execute work accurately
• Interface directly with customers to explain issues, outline repair solutions, and provide recommendations for system improvements or preventative maintenance
• Maintain a high level of professionalism while working in customer-occupied facilities and representing the company in the field
• Identify additional service needs, deficiencies, or upgrade opportunities and communicate findings to appropriate internal stakeholders
• Complete detailed service documentation, including work performed, materials used, and time tracking
• Ensure all work is performed in compliance with NEC, state/local codes, and company safety standards
• Maintain assigned tools, equipment, and company vehicle in a safe and operational condition
• Provide guidance and direction to Apprentice Technicians on job sites
• Support emergency service calls, after-hours work, and critical response situations as required

Required Knowledge, Skills, and Abilities

• Strong knowledge of electrical systems, components, and troubleshooting methodologies in commercial and industrial environments
• Proven ability to independently diagnose and resolve electrical issues using structured problem-solving techniques
• Working knowledge of the National Electrical Code (NEC) and applicable safety standards
• Strong analytical and critical thinking skills with the ability to identify root causes and implement effective solutions
• Effective communication skills with the ability to clearly explain technical issues and solutions to customers
• Strong customer service skills, including professionalism, responsiveness, and the ability to build trust with clients
• Ability to work independently with minimal supervision while managing multiple service calls
• Strong time management and organizational skills in a fast-paced service environment
• Ability to identify potential risks, deficiencies, and improvement opportunities within electrical systems

Supervisory Responsibilities

Provides on-the-job guidance, direction, and support to Apprentice Technicians. May lead small crews or service tasks on assigned work.

Work Environment/Physical Demands/Position Type and Expected Work Time

• Field-based role performing service work across commercial, industrial, and customer-occupied environments
• Regular exposure to active job sites, operational facilities, and energized electrical systems
• Frequent travel to multiple job sites within the service area, including operation of a company vehicle
• May require after-hours, weekend, and emergency response work based on service demands
• Requires consistent use of personal protective equipment (PPE) and adherence to safety protocols
• Ability to lift, carry, push, and pull materials and equipment weighing up to 75 pounds
• Ability to stand, walk, bend, kneel, crouch, and climb for extended periods throughout the workday
• Manual dexterity and coordination required to safely operate tools, testing equipment, and perform detailed electrical work
• Ability to wear required personal protective equipment (PPE), including hard hat, safety glasses, high-visibility vest, and work boots
• Ability to operate a motor vehicle and travel to multiple job sites throughout the workday
• Full-time, non-exempt position
• Typical Schedule/Shift Details: Typically works a full-time schedule, generally Monday through Friday, with start times varying based on job site and service requirements
• Reports directly to assigned job sites or designated meeting locations; daily travel to multiple customer locations may be required
• Work hours may vary depending on service demands, project schedules, and customer needs, including early mornings or extended shifts
• May be required to work occasional overtime or weekends to support service operations, project deadlines, or emergency response needs