Journey Home Case Manager (Full-Time)
for section headings. Use - for any list of duties/requirements/benefits, and
for prose. Include a section only when posting has real specific content. No filler.
We need to preserve all substantive info. Remove boilerplate like EEO, legal, etc. There's some about AI tools, etc. Should we keep? It's not boilerplate? It's about hiring process. Might be considered not essential? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The AI tools paragraph is not exactly boilerplate but maybe considered part of hiring process; but it's not a duty/requirement. It's more about process. Could be considered boilerplate? Not sure. Safer to omit it as it's not substantive about the role. Also "Work Environment" paragraph maybe keep? It's about location and environment. Could be considered relevant. We'll keep as a section maybe "Work Environment". But we need headings: maybe "About Glide", "Position Summary", "Key Qualities", "Essential Duties and Responsibilities", "Minimum Qualifications", "Required Licenses and/or Certifications", "Physical Requirements", "Pay", "Schedule", "Work Environment". Use
for each.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated: $75,000 - $83,000 a year. Schedule: Tuesday - Saturday, 10:30 pm - 7:30 am | 40 hours/week. So include those.
Benefits not mentioned, so omit.
We need to use - for any list of duties/requirements/benefits. So for Essential Duties and Responsibilities, we should list each duty as
- . For Minimum Qualifications maybe list as
- . For Required Licenses etc list as
- . For Physical Requirement maybe list as
- . For Key Qualities maybe list as
- . For About Glide maybe prose
. Position Summary maybe prose
. Work Environment maybe prose
. Pay and Schedule maybe each as
or could be combined? Probably separate sections with
.
We must not repeat job title as heading. No Job ID.
We must preserve all substantive info; do not invent or summarize away detail. So we need to include all details from the posting.
Let's extract content.
About Glide: first paragraph: "GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization"
That's the About Glide.
Position Summary: paragraph after "Position Summary Journey Home Case Managers spearhead mobile and on-premises client outreach, intake, assessment, and low-threshold to intensive case management: develop and manage individualized care plans, coordinate resources and wrap-around services, transport clients to appointments, connect clients with shelter and housing, facilitate health, mental health, and substance use disorder treatment, arrange travel and transportation, and help clients reunite with family, support networks, and careers for long-term well-being and housing stabilization. In this role, you will create, develop, and steward a caseload of approximately 20-25 clients at various stages of their journey toward housing stabilization and help approximately 3-5 people per month progress from homelessness toward housing stability. Journey home case managers are assigned a regular shift ( such as AM, PM or Graveyard) . You must be flexible and available to work outside of their regular shift when assigne d. A nd must be available to work special events or serve as emergency workers when required by community need . Shifts may be reassigned or rotated (within the parameters of the CBA) as the business needs of the operations change. Schedule: Tuesday - Saturday, 10:30 pm - 7:30 am | 40 hours/week"
Note: schedule repeated later; we will capture schedule separately.
Key Qualities To Ensure Success In This Role: bullet list? It says: "Must be able to conduct oneself in a professional manner, model emotional intelligence and self-regulation. Consistent attendance and on-time arrival (for all assigned shifts) are crucial. Must successfully complete the California Peer-to-Peer Support Specialist certification within 60 days upon hire."
We'll make list items.
Essential Duties And Responsibilities: many sentences separated by periods. We'll break into list items.
Minimum Qualifications: paragraph with many requirements. We'll list each as
- .
Required Licenses And/or Certifications: list.
Physical Requirement: list.
Pay: "$75,000 - $83,000 a year This is a full-time position (40 hours/week), Exempt. (Tuesday - Saturday, 10:30 pm - 7:30 am)" Actually schedule repeated. We'll separate Pay and Schedule.
Schedule: "Tuesday - Saturday, 10:30 pm - 7:30 am | 40 hours/week". Also mention full-time.
Work Environment: paragraph about GLIDE’s buildings located in Tenderloin, open door policy, role covered by CBA.
We also have mention about AI tools etc. We'll omit as not essential.
Now produce HTML.
We'll start with
About Glide
...
Then Position Summary
...
Then Key Qualities
- ...
...
Then Essential Duties and Responsibilities
...
Then Minimum Qualifications
...
Then Required Licenses and/or Certifications
...
Then Physical Requirements
...
Then Pay
$75,000 - $83,000 a year. This is a full-time position (40 hours/week), Exempt.
Then Schedule
Tuesday - Saturday, 10:30 pm - 7:30 am | 40 hours/week
Then Work Environment
GLIDE’s buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building. This role is covered by the collective bargaining agreement.
Check for any duplicated content: schedule appears also in Pay section; we kept schedule separate. Ensure not to duplicate.
Now ensure we didn't miss any substantive info: The Position Summary includes details about caseload 20-25 clients, help 3-5 per month progress, shift flexibility, special events, emergency workers, shift reassignment per CBA. We included that.
Key Qualities includes professional manner, emotional intelligence, self-regulation, consistent attendance, on-time arrival crucial, must complete certification within 60 days.
Essential Duties: we need to capture each duty as list item. Let's parse:
- Outreach, educate, and connect people experiencing or at risk of homelessness to shelter, housing, and coordinated care wrap-around services to support housing stability.
- Document and maintain complete case files on 20-25 active clients including updated intakes, assessments, case management notes, appointment and attendances logs, engagements, referrals, connections, and other required data captured in a timely and accurate manner as directed.
- Submit daily, weekly, and monthly activity and data reports that capture contract deliverables in required database systems on or before the due date.
- Transport clients to and from appointments; arrange travel and ensure that all resources provided to clients are tracked, managed, and distributed according to best practices for eliminating theft, fraud, misuse, and abuse; adhere to the highest ethical standards when managing both our clients and all of the wrap-around resources provided to support our clients.
- Adhere to standard professional boundaries, understand and follow basic ethics and values of case management, and understand and adhere to HIPAA protocols, approved public speaking guidelines, and other SOPs meant to ensure a consistent and accurate portrayal of program services.
- Build and maintain positive rapport with all clients to maintain a productive and active caseload; ensure steady client progression within coordinated care framework.
- Consistently conduct outreach and connect clients to the full range of Glide services across all life domains, as well as relevant external resources to achieve stability.
- Develop and prepare outreach and educational materials targeted to engage the broader community.
- Assist the leadership team in coordinating special events that promote Journey Home efforts as well as the full array of GLIDE services.
- Support, complement, and integrate with the full range of GLIDE’s neighborhood engagement and street crisis response programs, including but not limited to welcome center, community safety, community ambassadors, and journey home services.
- Participate and engage in proactive self-leadership, individual supervision, team meetings, community meetings, professional development, training, and other professional development opportunities.
- If needed, the Journey Home case managers will be eligible for jail clearance in San Francisco and other Bay Area counties to enter city and county jails to advocate on behalf of incarcerated clients; other clearances as necessary and approved by management to help support clients.
We'll list each as - .
Minimum Qualifications: Let's extract bullet-like items:
- Bachelor’s degree in social work, public health, or 2+ years providing outreach, navigation, and low-threshold to intensive case management services to high-risk populations, including expert knowledge of stabilization, shelter, housing, and substance use disorder treatment centers.
- Must have experience and training in de-escalation, motivational interviewing, overdose reversal, data collection and case notes.
- Experience providing street-based outreach services in urban settings and homeless encampments.
- Ability to read, write, collect data, and document case notes to the expected professional standards.
- Ability to establish and maintain effective collaborative relationships across Glide programs as well as with city agencies across San Francisco, the wider Bay Area, throughout California, and throughout the United States.
- Must be able to successfully engage clients in services and retention through the application of motivational interviewing, risk reduction counseling, and strengths-based counseling techniques.
- Must understand the social determinants of health and how they impact people experiencing homelessness, actively engaged in drug use, and proximate stressors.
- Must be able to provide radically inclusive, unconditionally loving, culturally competent, and trauma-informed support to diverse clients to help them achieve stability and self-sufficiency.
- Exceptionally strong communication and trust-building skills are required, including comfort and proficiency with public speaking (i.e. 1:1 interaction with clients and community, group education, street outreach, etc.)
We'll list each.
Required Licenses And/or Certifications:
- Must have a valid California Drivers license or the ability to acquire one within 60 days of hire.
- Must have auto insurance and a clean DMV record with the ability to drive GLIDE’s Journey Home Service Van.
- California Peer-to-Peer Support Specialist certification, or the ability to acquire one within 60 days of hire.
- California Community Health Worker Certification preferred.
Physical Requirement:
- Ability to work on a computer and see details of objects at close range.
-
for prose. Include a section only when posting has real specific content. No filler. We need to preserve all substantive info. Remove boilerplate like EEO, legal, etc. There's some about AI tools, etc. Should we keep? It's not boilerplate? It's about hiring process. Might be considered not essential? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The AI tools paragraph is not exactly boilerplate but maybe considered part of hiring process; but it's not a duty/requirement. It's more about process. Could be considered boilerplate? Not sure. Safer to omit it as it's not substantive about the role. Also "Work Environment" paragraph maybe keep? It's about location and environment. Could be considered relevant. We'll keep as a section maybe "Work Environment". But we need headings: maybe "About Glide", "Position Summary", "Key Qualities", "Essential Duties and Responsibilities", "Minimum Qualifications", "Required Licenses and/or Certifications", "Physical Requirements", "Pay", "Schedule", "Work Environment". Use
for each.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated: $75,000 - $83,000 a year. Schedule: Tuesday - Saturday, 10:30 pm - 7:30 am | 40 hours/week. So include those.
Benefits not mentioned, so omit.
We need to use - for any list of duties/requirements/benefits. So for Essential Duties and Responsibilities, we should list each duty as
- . For Minimum Qualifications maybe list as
- . For Required Licenses etc list as
- . For Physical Requirement maybe list as
- . For Key Qualities maybe list as
- . For About Glide maybe prose
. Position Summary maybe prose
. Work Environment maybe prose
. Pay and Schedule maybe each as
or could be combined? Probably separate sections with
.
We must not repeat job title as heading. No Job ID.
We must preserve all substantive info; do not invent or summarize away detail. So we need to include all details from the posting.
Let's extract content.
About Glide: first paragraph: "GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization"
That's the About Glide.
Position Summary: paragraph after "Position Summary Journey Home Case Managers spearhead mobile and on-premises client outreach, intake, assessment, and low-threshold to intensive case management: develop and manage individualized care plans, coordinate resources and wrap-around services, transport clients to appointments, connect clients with shelter and housing, facilitate health, mental health, and substance use disorder treatment, arrange travel and transportation, and help clients reunite with family, support networks, and careers for long-term well-being and housing stabilization. In this role, you will create, develop, and steward a caseload of approximately 20-25 clients at various stages of their journey toward housing stabilization and help approximately 3-5 people per month progress from homelessness toward housing stability. Journey home case managers are assigned a regular shift ( such as AM, PM or Graveyard) . You must be flexible and available to work outside of their regular shift when assigne d. A nd must be available to work special events or serve as emergency workers when required by community need . Shifts may be reassigned or rotated (within the parameters of the CBA) as the business needs of the operations change. Schedule: Tuesday - Saturday, 10:30 pm - 7:30 am | 40 hours/week"
Note: schedule repeated later; we will capture schedule separately.
Key Qualities To Ensure Success In This Role: bullet list? It says: "Must be able to conduct oneself in a professional manner, model emotional intelligence and self-regulation. Consistent attendance and on-time arrival (for all assigned shifts) are crucial. Must successfully complete the California Peer-to-Peer Support Specialist certification within 60 days upon hire."
We'll make list items.
Essential Duties And Responsibilities: many sentences separated by periods. We'll break into list items.
Minimum Qualifications: paragraph with many requirements. We'll list each as
- .
Required Licenses And/or Certifications: list.
Physical Requirement: list.
Pay: "$75,000 - $83,000 a year This is a full-time position (40 hours/week), Exempt. (Tuesday - Saturday, 10:30 pm - 7:30 am)" Actually schedule repeated. We'll separate Pay and Schedule.
Schedule: "Tuesday - Saturday, 10:30 pm - 7:30 am | 40 hours/week". Also mention full-time.
Work Environment: paragraph about GLIDE’s buildings located in Tenderloin, open door policy, role covered by CBA.
We also have mention about AI tools etc. We'll omit as not essential.
Now produce HTML.
We'll start with
About Glide
...
Then Position Summary
...
Then Key Qualities
- ...
...
Then Essential Duties and Responsibilities
...
Then Minimum Qualifications
...
Then Required Licenses and/or Certifications
...
Then Physical Requirements
...
Then Pay
$75,000 - $83,000 a year. This is a full-time position (40 hours/week), Exempt.
Then Schedule
Tuesday - Saturday, 10:30 pm - 7:30 am | 40 hours/week
Then Work Environment
GLIDE’s buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building. This role is covered by the collective bargaining agreement.
Check for any duplicated content: schedule appears also in Pay section; we kept schedule separate. Ensure not to duplicate.
Now ensure we didn't miss any substantive info: The Position Summary includes details about caseload 20-25 clients, help 3-5 per month progress, shift flexibility, special events, emergency workers, shift reassignment per CBA. We included that.
Key Qualities includes professional manner, emotional intelligence, self-regulation, consistent attendance, on-time arrival crucial, must complete certification within 60 days.
Essential Duties: we need to capture each duty as list item. Let's parse:
- Outreach, educate, and connect people experiencing or at risk of homelessness to shelter, housing, and coordinated care wrap-around services to support housing stability.
- Document and maintain complete case files on 20-25 active clients including updated intakes, assessments, case management notes, appointment and attendances logs, engagements, referrals, connections, and other required data captured in a timely and accurate manner as directed.
- Submit daily, weekly, and monthly activity and data reports that capture contract deliverables in required database systems on or before the due date.
- Transport clients to and from appointments; arrange travel and ensure that all resources provided to clients are tracked, managed, and distributed according to best practices for eliminating theft, fraud, misuse, and abuse; adhere to the highest ethical standards when managing both our clients and all of the wrap-around resources provided to support our clients.
- Adhere to standard professional boundaries, understand and follow basic ethics and values of case management, and understand and adhere to HIPAA protocols, approved public speaking guidelines, and other SOPs meant to ensure a consistent and accurate portrayal of program services.
- Build and maintain positive rapport with all clients to maintain a productive and active caseload; ensure steady client progression within coordinated care framework.
- Consistently conduct outreach and connect clients to the full range of Glide services across all life domains, as well as relevant external resources to achieve stability.
- Develop and prepare outreach and educational materials targeted to engage the broader community.
- Assist the leadership team in coordinating special events that promote Journey Home efforts as well as the full array of GLIDE services.
- Support, complement, and integrate with the full range of GLIDE’s neighborhood engagement and street crisis response programs, including but not limited to welcome center, community safety, community ambassadors, and journey home services.
- Participate and engage in proactive self-leadership, individual supervision, team meetings, community meetings, professional development, training, and other professional development opportunities.
- If needed, the Journey Home case managers will be eligible for jail clearance in San Francisco and other Bay Area counties to enter city and county jails to advocate on behalf of incarcerated clients; other clearances as necessary and approved by management to help support clients.
We'll list each as - .
Minimum Qualifications: Let's extract bullet-like items:
- Bachelor’s degree in social work, public health, or 2+ years providing outreach, navigation, and low-threshold to intensive case management services to high-risk populations, including expert knowledge of stabilization, shelter, housing, and substance use disorder treatment centers.
- Must have experience and training in de-escalation, motivational interviewing, overdose reversal, data collection and case notes.
- Experience providing street-based outreach services in urban settings and homeless encampments.
- Ability to read, write, collect data, and document case notes to the expected professional standards.
- Ability to establish and maintain effective collaborative relationships across Glide programs as well as with city agencies across San Francisco, the wider Bay Area, throughout California, and throughout the United States.
- Must be able to successfully engage clients in services and retention through the application of motivational interviewing, risk reduction counseling, and strengths-based counseling techniques.
- Must understand the social determinants of health and how they impact people experiencing homelessness, actively engaged in drug use, and proximate stressors.
- Must be able to provide radically inclusive, unconditionally loving, culturally competent, and trauma-informed support to diverse clients to help them achieve stability and self-sufficiency.
- Exceptionally strong communication and trust-building skills are required, including comfort and proficiency with public speaking (i.e. 1:1 interaction with clients and community, group education, street outreach, etc.)
We'll list each.
Required Licenses And/or Certifications:
- Must have a valid California Drivers license or the ability to acquire one within 60 days of hire.
- Must have auto insurance and a clean DMV record with the ability to drive GLIDE’s Journey Home Service Van.
- California Peer-to-Peer Support Specialist certification, or the ability to acquire one within 60 days of hire.
- California Community Health Worker Certification preferred.
Physical Requirement:
- Ability to work on a computer and see details of objects at close range.
-
. Position Summary maybe prose
. Work Environment maybe prose
. Pay and Schedule maybe each as
or could be combined? Probably separate sections with
. We must not repeat job title as heading. No Job ID. We must preserve all substantive info; do not invent or summarize away detail. So we need to include all details from the posting. Let's extract content. About Glide: first paragraph: "GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization" That's the About Glide. Position Summary: paragraph after "Position Summary Journey Home Case Managers spearhead mobile and on-premises client outreach, intake, assessment, and low-threshold to intensive case management: develop and manage individualized care plans, coordinate resources and wrap-around services, transport clients to appointments, connect clients with shelter and housing, facilitate health, mental health, and substance use disorder treatment, arrange travel and transportation, and help clients reunite with family, support networks, and careers for long-term well-being and housing stabilization. In this role, you will create, develop, and steward a caseload of approximately 20-25 clients at various stages of their journey toward housing stabilization and help approximately 3-5 people per month progress from homelessness toward housing stability. Journey home case managers are assigned a regular shift ( such as AM, PM or Graveyard) . You must be flexible and available to work outside of their regular shift when assigne d. A nd must be available to work special events or serve as emergency workers when required by community need . Shifts may be reassigned or rotated (within the parameters of the CBA) as the business needs of the operations change. Schedule: Tuesday - Saturday, 10:30 pm - 7:30 am | 40 hours/week" Note: schedule repeated later; we will capture schedule separately. Key Qualities To Ensure Success In This Role: bullet list? It says: "Must be able to conduct oneself in a professional manner, model emotional intelligence and self-regulation. Consistent attendance and on-time arrival (for all assigned shifts) are crucial. Must successfully complete the California Peer-to-Peer Support Specialist certification within 60 days upon hire." We'll make list items. Essential Duties And Responsibilities: many sentences separated by periods. We'll break into list items. Minimum Qualifications: paragraph with many requirements. We'll list each as
About Glide
...
ThenPosition Summary
...
ThenKey Qualities
- ... ...
Essential Duties and Responsibilities
- ...
Minimum Qualifications
- ...
Required Licenses and/or Certifications
- ...
Physical Requirements
- ...
Pay
$75,000 - $83,000 a year. This is a full-time position (40 hours/week), Exempt.
ThenSchedule
Tuesday - Saturday, 10:30 pm - 7:30 am | 40 hours/week
ThenWork Environment
GLIDE’s buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building. This role is covered by the collective bargaining agreement.
Check for any duplicated content: schedule appears also in Pay section; we kept schedule separate. Ensure not to duplicate. Now ensure we didn't miss any substantive info: The Position Summary includes details about caseload 20-25 clients, help 3-5 per month progress, shift flexibility, special events, emergency workers, shift reassignment per CBA. We included that. Key Qualities includes professional manner, emotional intelligence, self-regulation, consistent attendance, on-time arrival crucial, must complete certification within 60 days. Essential Duties: we need to capture each duty as list item. Let's parse: - Outreach, educate, and connect people experiencing or at risk of homelessness to shelter, housing, and coordinated care wrap-around services to support housing stability. - Document and maintain complete case files on 20-25 active clients including updated intakes, assessments, case management notes, appointment and attendances logs, engagements, referrals, connections, and other required data captured in a timely and accurate manner as directed. - Submit daily, weekly, and monthly activity and data reports that capture contract deliverables in required database systems on or before the due date. - Transport clients to and from appointments; arrange travel and ensure that all resources provided to clients are tracked, managed, and distributed according to best practices for eliminating theft, fraud, misuse, and abuse; adhere to the highest ethical standards when managing both our clients and all of the wrap-around resources provided to support our clients. - Adhere to standard professional boundaries, understand and follow basic ethics and values of case management, and understand and adhere to HIPAA protocols, approved public speaking guidelines, and other SOPs meant to ensure a consistent and accurate portrayal of program services. - Build and maintain positive rapport with all clients to maintain a productive and active caseload; ensure steady client progression within coordinated care framework. - Consistently conduct outreach and connect clients to the full range of Glide services across all life domains, as well as relevant external resources to achieve stability. - Develop and prepare outreach and educational materials targeted to engage the broader community. - Assist the leadership team in coordinating special events that promote Journey Home efforts as well as the full array of GLIDE services. - Support, complement, and integrate with the full range of GLIDE’s neighborhood engagement and street crisis response programs, including but not limited to welcome center, community safety, community ambassadors, and journey home services. - Participate and engage in proactive self-leadership, individual supervision, team meetings, community meetings, professional development, training, and other professional development opportunities. - If needed, the Journey Home case managers will be eligible for jail clearance in San Francisco and other Bay Area counties to enter city and county jails to advocate on behalf of incarcerated clients; other clearances as necessary and approved by management to help support clients. We'll list each as